Quality Investigator – Complaints & CAPA

Venture Hire Group LLC; Oceanside (CA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Venture Hire Group LLC in Oceanside, CA is seeking a detail-oriented Quality Analyst to manage complaint investigations and product evaluations. You will document findings in the quality system and collaborate with engineering, manufacturing, regulatory, and customer support to ensure timely closure of each case.

The ideal candidate has 3+ years in quality or medical device environments, strong attention to detail, and experience with complaint handling, product returns, or CAPA processes.

Qualifications

• Experience managing complaint process from start to finish.
• 3+ years of experience in quality, manufacturing, technical support, product investigations, or a medical device environment.
• Experience investigating technical or product issues and documenting findings.
• Strong attention to detail, organization, and follow-through.
• Experience with complaint handling, product returns, or medical devices is highly preferred.
• A bachelor’s degree in a relevant technical field or an equivalent combination of education and experience.

Responsabilités

• Manage product complaints from receipt through investigation and closure.
• Review complaint information, investigate potential causes, and document findings in the quality system.
• Evaluate and troubleshoot returned products to help determine what happened.
• Partner with engineering, manufacturing, clinical, regulatory, and customer support teams.
• Identify recurring issues and support quality improvements.
• Assist with related quality activities, including CAPA, audits, and process improvements.

Connaissances

Complaint handling

Quality investigations

Documentation

CAPA processes

Cross-functional collaboration

Formation

Bachelor's degree in a relevant technical field

Description du poste

Venture Hire Group LLC in Oceanside, CA is seeking a detail-oriented Quality Analyst to manage complaint investigations and product evaluations. You will document findings in the quality system and collaborate with engineering, manufacturing, regulatory, and customer support to ensure timely closure of each case.

The ideal candidate has 3+ years in quality or medical device environments, strong attention to detail, and experience with complaint handling, product returns, or CAPA processes.