Quality Inspector Trainer

Cox Automotive Inc.; Dallas (TX); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Referral bonuses

Competitive pay

Paid vacation

Healthcare benefits

Care.com membership

401(k) retirement plans

Training opportunities

Overtime opportunities

Employee discounts

Job summary

Manheim, a Cox Automotive company, is hiring a Quality Inspector Trainer on-site to lead inspection training and ensure precise documentation of vehicle conditions for optimal auction results. The role serves as senior-level SME for inspection processes, conducting new hire and weekly group training, audits, and coaching to improve accuracy and consistency across the team.

Strong communication, technical aptitude, and knowledge of unibody/full-frame vehicle concepts are essential, with hands-on

Qualifications

• High School Diploma/GED and 7 years of related experience; Any degree and 5 years; or 9 years in related field.
• Ability to drive standard and automatic transmission vehicles.
• Valid driver's license required.
• Excellent communication and interpersonal skills; strong technical aptitude; body, paint, and mechanical repair knowledge; mastery of unibody and full-frame vehicles.
• The ability to multitask, follow directions, and take instructions; basic computer skills.
• ICP Inspector Level IV exam completed with related inspections certifications.
• Ability to stand, walk, or sit for prolonged periods; lift up to 30 lbs.

Responsibilities

• Maintain understanding of automotive inspection concepts and methodologies.
• Lead Inspector training and subject matter expert on inspection processes.
• Review inspection reports, identify issues, and recommend steps for positive auction results.
• Support 4T's with Inspector training, ensuring team knowledge and hands-on training.
• Inspect vehicle equipment and document results of damaged or inoperable equipment.
• Engage with VE Leader and customers to address questions and concerns.
• Ensure customer complaints are addressed effectively and promptly.
• Conduct New Hire Training and Weekly Group Training Sessions.
• Facilitate ICP Level Testing and conduct weekly audits of inspectors.
• One-on-one coaching on audit results and review audit reports for quality trends.
• Maintain all Manheim Training Certifications and SOP knowledge.
• Train staff based on audit trends and policy losses.
• Perform other duties as assigned by management.

Skills

Excellent communication

Interpersonal skills

Technical aptitude

Body/paint/mechanical repair knowledge

Unibody/full-frame vehicle knowledge

Education

High School Diploma/GED

Any degree

9 years related experience

Job description

At Manheim (a Cox Automotive company), we're hiring a Quality Inspector Trainer. An Inspector Trainer serves as the linchpin of the Inspections team, delivering top-notch service to clients on-site. Their mission? To provide precise, comprehensive documentation of a vehicle's overall condition. This documentation plays a pivotal role in ensuring clients' vehicles are primed for seamless sale, both in-lane and online.

Benefits

You might be asking "what's in it for me?" Great question. Here's a taste of the benefits we offer:

• Once you're on board, earn referral bonuses (the amount varies based on job type). You'll earn at least $1K for each new eligible technician referral you provide.
• Competitive pay.
• 30+ days of paid vacation and company holidays (effective year 1) for full-time employees because we know you need time to recharge. Up to 44 paid days off with more time on the job.
• Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee-only plan could be FREE if you participate in our health screening program.
• At Cox, we believe in being transparent - please click on the link ( Cox Benefits Overview ) to learn more about our remarkable healthcare benefits.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 8% company match.
• Up to $1.5K in free tools for our new auto techs.
• Career growth through Cox Auto University training, opportunity for GED reimbursement, free ASE training/certification, and more!
• Flexible work schedules with overtime opportunities.
• Great coworkers who love being part of a team.
• Employee discounts on hundreds of items, from cars to computers to continuing education.

What You'll Do:

• Maintain an understanding of the automotive industry inspection concepts and methodologies.
• Serves as a senior-level Inspector and subject matter expert regarding inspection processes and methodologies.
• Plays a lead role in reviewing inspection reports, identifying material issues, and recommending steps to secure positive auction results.
• Supports 4T's with Inspector training, ensuring team members have the requisite knowledge and hands-on training.
• Inspecting vehicle equipment and options, documenting results of damaged, missing, or inoperable equipment
• Engages with VE Leader and customers to understand questions, issues, and concerns.
• Ensures customer complaints are addressed effectively and promptly
• Communicates customer needs and suggestions for changes that will improve customer service and better meet customer needs
• Conduct New Hire Training
• Conduct Weekly Group Training Sessions
• Facilitate ICP Level Testing for the inspection team
• Complete Audits on inspectors each week
• Conduct One-on-one coaching sessions on physical audit results
• Review audit reports for quality Trends and Address with the Inspection Team
• Maintain all Manheim Training Certifications
• Conduct Training Certification for Inspectors
• Maintain knowledge of the image Standard Operating Procedure (SOP) to promote image quality
• Train staff based on audit, policy loss, and arbitration trends
• Conduct other duties as assigned by management

Required:

• High School Diploma/GED and 7 years of related experience; Any degree and 5 years of related experience; or 9 years of experience in a related field.
• Ability to drive standard and automatic transmission vehicles.
• Safe drivers needed; valid driver's license required.
• Excellent communication and interpersonal skills are required. Strong technical aptitude; body, paint, and mechanical repair knowledge; mastery of unibody and full-frame vehicles; good organizational skills needed.
• The ability to multitask, follow directions, and take instructions is required. Basic computer skills.
• Successful completion of Manheim ICP Inspector Level IV written/field exam; Basic Inspections (Electronic Condition Report), Vehicle Grading, Repair Recommendations & Frame Merit Certifications required
• Ability to stand, walk, or sit for prolonged periods of time; ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10 lbs at waist level for an extended period of time; ability to lift up to 30 lbs.

MSCOX

USD 22.02 - 33.08 per hour

Compensation:

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets