Quality Inspector - 2nd shift

IDEMIA Group; Exton (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

IDEMIA Group is seeking a dedicated professional responsible for ensuring all activities meet quality standards and minimize costs while maximizing customer satisfaction. This role involves leading reviews, ensuring KPI monitoring, managing audits, and resolving customer complaints.

The ideal candidate will communicate effectively with teams and customers to drive continuous improvement in quality processes and procedures, ensuring a high standard of delivery.

Qualifications

• Responsible for ensuring adherence to quality standards.
• Experience in managing audits and inspections.
• Ability to communicate effectively with internal and external stakeholders.

Responsibilities

• Lead regular reviews to improve business performance.
• Ensure KPIs meet business targets.
• Manage customer complaints and non-conformances.

Job description

Purpose

This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.

Key Missions

• Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
• Ensures KPIs are established and monitored to meet the business targets
• Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
• Maintains accurate and relevant reporting or documentation as required to include inspection reports and documentation, central reports, customer reports, department reports, quality documents, templates and business presentations
• Identifies and anticipates business risks
• Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
• Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
• Manages the tracking and resolution of all relevant customer complaints and non-conformances
• Supports the process owner in organising cross‑functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
• Communicates effectively with customer, suppliers and other external bodies as required
• Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
• Supports and participates in inspection, audits, may lead some audits
• Applies practical knowledge of job area and works independently with general supervision
• Faces problems that are typically not complex
• Engages in investigating, testing and identifying root cause defects or non‑conformances and working to define and deliver corrective actions with the appropriate team
• Influences others within the job area through explanation of facts, policies and practices