Quality Improvement & Training Coordinator

MedImpact Healthcare Systems, Inc.; Tempe (AZ); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. is seeking a detail-oriented team member to perform quality audits of customer service, claims, and prior authorization transactions.

The role involves coaching staff, reporting audit results, and contributing to department quality improvement studies. Responsibilities include monitoring call quality, participating in training initiatives, and assisting with development of training materials.

Qualifications

• GED/HS Diploma required with 2+ years of experience or equivalent combination.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and MedImpact systems.
• Current and unrestricted licensure in a state of the US or national pharamacy technician certification preferred.

Responsibilities

• Completes quality audits of customer service, claims and prior authorization transactions to ensure timely and accurate information.
• Provides monitoring feedback to staff and leadership; submits audit reports and analyzes trends.
• Supports training and skill development through coaching and training; identifies training needs and reminders.

Skills

Punctuality

Communication skills

Adaptability

Initiative

Customer service

Education

GED/HS Diploma with 2+ years experience

Tools

MS Office Suite

MedAccess

MedResponse

Calabrio

Windows databases

Job description

MedImpact Healthcare Systems, Inc. is seeking a detail-oriented team member to perform quality audits of customer service, claims, and prior authorization transactions.

The role involves coaching staff, reporting audit results, and contributing to department quality improvement studies. Responsibilities include monitoring call quality, participating in training initiatives, and assisting with development of training materials.