Focus Areas: Acute Care, Post-Acute/LTC, Infection Prevention, Patient Safety, Transitions of Care
About the Role
Are you a clinical professional, public health practitioner, or healthcare project manager passionate about driving real-world change at the systemic level?
We are seeking a Quality Improvement Specialist to serve as an active implementation partner and consultant to healthcare providers. In this role, you will move beyond high-level education and desk-based reporting. You will work directly with leadership, physicians, nurses, and frontline staff in hospitals, nursing homes, outpatient clinics, and home health agencies to diagnose care delivery gaps, facilitate root cause analyses, and implement sustainable, evidence-based interventions.
What You Will Do
- Partner Directly with Healthcare Providers: Work on-site and virtually with facility leadership, quality directors, and clinical teams across hospitals, long-term care/nursing homes, and outpatient settings to co-design and implement practical PIPs.
- Diagnose Delivery System Gaps: Facilitate structured Root Cause Analyses, process mapping, and workflow evaluations to uncover underlying systemic barriers rather than isolated human errors.
- Drive Best Practice Adoption: Guide clinical teams through change management and rapid Plan-Do-Study-Act cycles, translating complex Medicare guidelines, Joint Commission survey standards, and clinical evidence into realistic daily workflows.
- Establish Measurable Goals: Collaborate with providers to set actionable SMART goals around critical patient safety areas, including infection prevention, immunizations, medication safety, and care transitions.
- Monitor & Sustain Gains: Partner with internal data analysts to design tracking dashboards, monitor clinical outcome measures, and establish audit-and-feedback mechanisms to ensure clinical improvements stick.
- Facilitate Collaborative Networks: Lead regional Learning and Action Networks, educational webinars, and stakeholder forums to share peer-to-peer best practices across the healthcare continuum.
What We Are Looking For
Clinical / Educational Background:
- Bachelor’s or Master’s degree in Nursing (BSN/RN), Public Health (MPH), Social Work (LMSW/LCSW), Healthcare Administration, Public Policy, or Doctor of Pharmacy (PharmD); OR an Associate Degree in Nursing (RN) with clinical experience.
Experience:
- 2+ years of experience in healthcare quality improvement, clinical operations, patient safety, or departmental performance improvement.
Core Competencies:
- Familiarity with quality improvement frameworks (Root Cause Analysis, Fishbone diagrams, 5 Whys, PDSA cycles, SMART goals).
- Working knowledge of Medicare regulations, Joint Commission standards, or state healthcare compliance frameworks.
- Demonstrated ability to build trust and influence clinical providers, administrators, and interdisciplinary teams without direct authority.
- Strong project management and organizational skills (proficiency with Microsoft Office, Excel, and tracking tools like Smartsheet).
- Certification in Healthcare Quality (CPHQ) or Project Management (PMP/CAPM) preferred.
Location & Travel:
- Must be able to conduct local/regional travel for provider site visits and collaborative meetings as needed.