Quality Improvement Specialist

CN Guidance and Counseling Services, Inc; Hauppauge (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) retirement plan

Long Term Disability

Short Term Disability

Legal Plan

Flexible Spending Account

Paid Holidays

Training programs including a Mentorsh

Job summary

CN Guidance & Counseling Services is seeking a Program Quality Improvement Manager to develop and monitor program goals and outcomes, and to provide quality improvement training for staff to facilitate achievement of goals.

This role ensures compliance with licensed programs, conducts audits, and leads data-driven improvements across the agency. Strong collaboration with leadership and a commitment to inclusive, safe practices are essential.

Qualifications

• Bachelor's degree in health and human services.
• Master's degree with a license in health and human services preferred.
• Four years' experience in behavioral health program operations.
• Knowledge of quality management issues.

Responsibilities

• Develop and monitor program outcome measures and maintain data.
• Develop and monitor program satisfaction survey process and data.
• Maintain current regulatory guidelines for all licensed programs and monitor activities.
• Conduct announced and unannounced audits of randomly selected program records.
• Participate in investigation of incidents as required.
• Identify problem areas and assist in developing systems to overcome challenges.
• Assist training programs for staff using internal and external resources.
• Participate in task groups and committees for quality improvement initiatives.
• Identify and implement quality improvement trainings as part of professional development.
• Complete QI Training during onboarding and refreshers as needed.
• Cultivate an inclusive culture and safety-conscious work environment.

Skills

Quality management

Program operations

Auditing

Data analysis

Training staff

Education

Bachelor's degree in health and human services

Master's degree with a license in health and human services (LMHC/LMSW/LMFT/LCSW) preferred

Job description

Job Definition

Develop and monitor program goals and outcomes and provide quality improvement training for staff to facilitate achievement of goals.

Educational Requirements

• Bachelor's Degree in health and human services
• Master's degree with a license in health and human services. (i.e., LMHC, LMSW, LMFT and LCSW) preferred

Experience Required

Knowledge of quality management issues. Four years' experience in behavioral health program operations.

Duties and Responsibilities

• Develop and monitor program outcome measures and maintain statistical data on same;
• Develop and monitor program satisfaction survey process and maintain statistical data on same;
• Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines;
• Conduct announced and unannounced audits of randomly selected program records;
• Participate in investigation of incidents as required;
• Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges;
• Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos;
• Participate in task groups and committees that work towards overall agency Quality improvement initiatives.
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Complete QI Training during onboarding and participate in QI refresher training as needed.
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

Benefits

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more.

About CN Guidance & Counseling Services

CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.

• Awarded Newsday/Dan papers Top Long Island Work Place 2019-2025, 7 years in a row.
• Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
• Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.