Quality Improvement Project Specialist

Boston Medical Center; Boston (MA); On-site; USD 63,000 - 91,000; Full time

Job summary

Boston Medical Center seeks a Quality Improvement Project Specialist to support OBGYN's quality and safety initiatives. You will lead multidisciplinary teams, manage project plans, and drive data-driven improvements across ambulatory and inpatient settings.

Required 3–5 years of quality/patient safety experience with Lean Six Sigma knowledge; Bachelor's degree (Masters preferred) and strong communication skills are essential. On-site position with comprehensive benefits.

Qualifications

• Bachelor's degree required; Master's preferred in health-related field.
• 3–5 years of experience; minimum 1 year in clinical quality/patient safety.
• Knowledge of quality improvement methodologies and tools (IHI, Lean Six Sigma).

Responsibilities

• Leads and manages multidisciplinary quality and patient safety improvement projects.
• Manages project timelines, agendas, minutes, reports and status updates.
• Supports organization-wide safety culture advancement with increasing independence.
• Uses quality improvement frameworks (IHI, Lean) and data analytics for project execution.
• Interacts with clinical staff to improve performance on quality measures.
• Develops data collection tools and ensures data integrity for assigned projects.

Skills

Quality improvement

Project management

Data analysis

Communication skills

Team collaboration

Microsoft Office

Education

Bachelor's degree

Master's degree preferred

Tools

Lean Six Sigma

QI Charts / data visualization

Electronic Health Records

PowerPoint

Excel

Job description

POSITION SUMMARY

The Quality Improvement Project Specialist plays a key role in supporting the development, implementation, management and sustainment of a system of quality and safety in the Department of OBGYN. This role is responsible for supporting a portfolio of department-level quality and process improvement projects from project scope and design, process redesign, implementation testing, performance metric management, and sustainment plans. This role works collaboratively with multidisciplinary improvement teams across ambulatory and in-patient settings. Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers.

Join BMC today and help us achieve our Vision 2030 which is a long‑term goal to make Boston the healthiest urban population in the world.

Position: Quality Improvement Project Specialist Department: OBGYN Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Creates and executes all aspects of project plans by leading, facilitating and managing multi-disciplinary quality and patient safety improvement projects with progressive independence;
• Oversees and manages project management and logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences;
• Provides supportive management oversight for organization wide advancement of the culture of safety with progressive independence.
• Has a working knowledge of systematic and coordinated approaches to solving problems using a quality improvement framework such as the IHI model for improvement, lean or other improvement methodologies and tools.
• Demonstrates progressively independent project management skills.
• Leads or serves as consultant for multidisciplinary teams in the development, implementation, and evaluation of quality care initiatives across all settings in maternal‑child health in the inpatient and outpatient settings.
• Ensures effective data management for assigned quality improvement projects.
• Has knowledge of measurement framework, and participates in the design, development and implementation of data collection tools.
• Oversees and conducts data analytics and data integrity.
• Reviews accuracy of data collected from clinical records and other sources.
• Works actively with clinical staff to facilitate the highest possible performance on selected clinical quality measures.
• Participates in the development and implementation of strategies to enhance continuous improvement in process and outcomes.
• Develops and maintains positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management, and staff.
• Interacts with and supports education for a wide variety of personnel throughout BMC including administration, clinicians, staff, senior management, and Department Chair on quality improvement and patient safety science, including culture of safety and principles of high reliability.
• Educates clinical staff, students, residents, and faculty regarding national clinical quality measures and the department’s performance on these measures.
• Participates in the development and implementation of data collection tools.
• Periodically reports on quality and patient safety matters and prepares reports for department and committees.
• Manages and facilitates department quarterly quality improvement meetings.
• Actively networks internally and externally to develop skills, knowledge base, and opportunities to promote the quality initiatives at BMC.
• Participates in pertinent professional education to maintain current knowledge of best improvement practices for select patient populations.
• Supports the Department of OBGYN’s Annual Goal‑Setting process, including working with Unit Directors to develop and measure goals tied to the department’s strategic plan.
• Provide consultation and project management support to those unit directors interested in utilizing a QI framework to drive change.
• Other administrative and operational duties as assigned by Director of Professional Operations.

JOB REQUIREMENTS

EDUCATION

Bachelors required, Masters preferred, one in health‑related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

Quality and process improvement experience and/or certifications required (ex: Lean Six Sigma); IHI quality improvement methodology preferred.

EXPERIENCE

3-5 years’ experience; minimum 1 year experience in clinical quality/patient safety.

KNOWLEDGE AND SKILLS

Demonstrated knowledge and use of quality improvement methodologies and tools. Must have strong interpersonal skills necessary to establish supportive, collegial relationships, and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals. Ability to effectively interview individuals and groups from diverse professional backgrounds. Maintain strictness confidentiality of information. Highly self‑motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines. Ability to inspire trust and be seen as someone who provides support and assistance. Excellent verbal and written communication skills. Excellent presentation skill including ability to speak before large audiences and prepare and provide Power Point presentations. Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Access), Flowcharting/mapping (QI Charts). Ability to learn and effectively use computer software, such as electronic health records and data entry tools.

COMPENSATION RANGE

Compensation Range: $62,500.00- $91,000.00. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market‑competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE: This range is based on Boston‑area data, and is subject to modification based on geographic location.

WORK‑RELATED INFORMATION

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617‑638‑8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E‑Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID‑19 and flu, as well as receive a booster dose of the COVID‑19 vaccine.