Employment Readiness Specialist

ServiceSource Inc; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) retirement plan

FSA/HSA benefits

Employee Assistance Program

Tuition assistance

Generous paid time off

Job summary

ServiceSource Inc. is seeking an Employment Readiness Specialist to deliver group-based supports to individuals in our Employment Readiness Program.

You will assist participants in growing essential workplace skills, coordinate with community employers for work experiences, and maintain documentation to comply with funding partners and CARF standards. Qualifications include a high school diploma/GED, 1 year of experience with people with disabilities, and a valid driver’s license for local

Qualifications

• High school diploma or GED required.
• 1 year experience working with people with disabilities.
• Valid driver’s license and reliable transportation for local travel.

Responsibilities

• Deliver group-based supports in classroom and community settings.
• Coordinate with employers and community partners for work experiences.
• Maintain documentation and ensure compliance with funding partners and CARF.
• Provide counseling, crisis intervention, and person-centered planning.

Skills

Public speaking

Training skills

Curriculum development

Documentation

Team player

Problem solving

Communication

Adaptability

Education

High school diploma or GED

Bachelor’s degree in Human Services/Related field

Tools

Microsoft Office Suite

Email & Internet navigation

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. The Employment Readiness Specialist will deliver services to individuals in the Employment Readiness Program, supporting them to grow essential workplace skills. Provide group-based supports both in classroom and community settings. Complete documentation in compliance with the requirements of funding partners and regulatory bodies.

Primary Duties

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
• Prepare and conduct engaging, relevant, and informative group sessions that support the skill growth of the participants in the program.
• Support participants to engage in work experiences with community employers including informational interviews, shadowing, workplace tours, and volunteering.
• Seek feedback from participants and their support team regarding pre-employment transition services provided to learn satisfaction and to update curriculum topics and activities. Attain positive satisfaction ratings on feedback surveys.
• Maintain positive partnerships with members of the participants’ support teams and other programs, resources, community partners and employers to support the success of individuals in the program.
• Complete required documentation and maintain files. Maintain familiarity and compliance with regulatory requirements, funding partners, and CARF (Commission on Accreditation of Rehabilitation Facilities).

Additional Responsibilities

• Collect, complete, and maintain required documentation, which may include billing reports, participant reports, and case notes.
• Maintain accurate and detailed information regarding the supports provided, progress of the individual in achieving employment goals, and maintain case files and records to CARF standards.
• This includes completing and renewing annual releases, individual employment/service plans, and updating participant’s physical and electronic files.
• Provide counseling, behavior intervention, and crisis intervention, responding to the needs of the participants’ physical health, mental health, and safety.
• Ensure that the vocational and non-vocational needs of the individuals served are being met. Provide holistic and person-centered services.
• Coordinate and participate in Person-Centered Planning (PCP) process pertaining to the participant’s outcomes and support activities.
• Communicate with directors, supervisors, rehabilitation counselors, support coordinators, families, significant others and/or any others, regarding employment readiness activities and progress of participant with career exploration, soft skills building and work experiences.
• Provide support in areas of program design, development, and implementation.
• Transport participants to employment settings. Frequent local travel, particularly in the areas of Fairfax County, Prince William County, Arlington County, and Alexandria.
• Perform other related responsibilities as assigned.

Qualifications

• High school diploma or General Educational Development (GED).
• One (1) year experience working with people with disabilities.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel. Must be eligible to be covered under the ServiceSource driver’s insurance. Must pass the online driving training, if eligible to drive.
• Bachelor’s degree in Human Services, Education, Marketing, or another related field. (Preferred)
• Experience providing supported employment services. (Preferred)
• Experience conducting training. (Preferred)
• Experience building partnerships with community organizations and employers. (Preferred)

Knowledge, Skills, and Abilities

• An energetic, compassionate, organized self-starter, and team player who can relate to people at all levels.
• Public speaking and training skills, with the ability to follow a curriculum, customize activities, and train and teach in a group setting in an engaging and informative manner.
• Ability to respond appropriately to sensitive inquiries or complaints.
• Ability to complete accurate and thorough daily notes and create and follow person-centered plans.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of employment transition supported employment, and job training issues for persons with disabilities.
• Knowledge of behavior intervention and crisis intervention counseling techniques and principles.
• Ability to read, analyze and interpret complex documents.
• Knowledge of Microsoft Office Suite, Internet, and email navigation with the ability to teach these skills to participants.
• Good writing skills – correct grammar, punctuation, and spelling.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is required to sit, talk, and hear. The employee needs to be able to type on a computer keyboard. The employee may occasionally need to walk within an office setting. The employee may occasionally lift or move products and supplies, up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the ServiceSource work environment is usually quiet. The noise level at worksites could be quiet, moderate, or loud. The employee may be visiting a variety of worksites and may occasionally be exposed to outside weather conditions.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• Generous paid time‑off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.