Quality Improvement Engineer, CMO

Socket.dev; Iowa (LA); On-site; USD 85,000 - 115,000; Full time

Job summary

UI Health Care's Office of the Chief Medical Officer seeks a full-time Quality Improvement Engineer to lead patient-flow, quality, safety, and patient-satisfaction metrics across the organization.

The role supports the Office of the CMO and oversees programs, projects and initiatives, requiring strong communication, independent work, and a proven ability to drive positive change in an academic hospital setting.

Qualifications

• Master's degree in Health Administration, Public Health, or related field.
• Minimum of 3 years in administrative and/or program management within an academic setting.
• Demonstrated ability to work independently and communicate effectively in writing and speech.
• Proven track record of enacting positive change in a complex organization.
• Experience working in a welcoming, respectful workplace environment.

Responsibilities

• Lead, coordinate and operationalize performance improvement projects affecting core clinical processes, patient quality and safety.
• Manage lifecycle of projects within scope, schedule and budget as directed by the CMO.
• Support executive projects and assist with program administration and oversight.
• Develop sustainable quality/performance improvement education for physicians and staff.
• Analyze data, develop simulations, and drive process improvements across UI Health Care.

Skills

Administrative experience

Program management

Communication

Change management

Independent work

Education

Master's degree in Health Administration or Public Health

Tools

Epic Reporting Workbench

Hedi

MS Access

Excel

Analysis Services cubes

Power Pivot

EPSI

SQL Server

Job description

The Office of the Chief Medical Officer (CMO) at UI Health Care has an opening for a full-timeQuality Improvement Engineer.

This position will lead, coordinate and operationalize activities related to patient flow, quality improvement, safety, and patient satisfaction metrics across UI Health Care. This position will provide support for the Office of the CMO, as well as oversee with programs, projects, and initiatives as designated.

The successful applicant will demonstrate:

• 3 or more years of administrative and/or program management experience in an academic setting.
• Be highly organized and have the ability to work independently.
• The ability to communicate effectively, both verbally and in writing.
• Exceptional people skills and the ability to enact change within the institution in a positive way.
• Experience working effectively in a welcoming and respectful workplace environment.

DUTIES AND RESPONSIBILITES

• Be knowledgeable of process improvement methodologies, including Lean and Six Sigma
• Lead operational improvement teams as needed. Be accountable to ensure projects are managed through entire life cycle (or to endpoint as directed by the CMO) within approved scope, schedule and budget.
• Assists with multiple executive projects assigned by UI Health Care Senior Leadership and the Office of the CMO. These projects will vary in focus based on the strategic focus of the institution.
• Responsible for leading and operationalizing performance improvement projects impacting core clinical processes, patient quality and safety and patient throughout the organization (Projects may include Optimal Length of Stay, Optimal Discharge Time, Optimal Transfer of Patients from referring hospitals, etc.).
• Manages, oversees and coordinates the administration of selected programs within the Office of the CMO including daily operational oversight, understanding and overseeing financial commitments, and continuously evaluating the program goals and evaluating strategies for ongoing optimization through necessary change. Programs may include: Peer Review Program, Patient Advocacy Reporting System (PARS®) and Co-worker Observations Reporting System (CORS), Blind Spots reporting system, Medical Director Program, etc.
• Responsible for supporting the creation of sustainable quality/performance improvement educational activities for the physicians and staff (Programs may include New Provider Orientation, New Resident Orientation, the Executive Leadership Academy, Just Culture sustainment, etc.)
• Conduct basic and advanced analyses prioritize and drive change to improve processes, performance, and outcomes.
• Assist with development and analysis of simulation models to determine feasibility of new initiatives in the Office of the CMO.

Strategic Planning

• Be innovative and suggest key actions and strategic implications, develop, and assist in execution of improved processes to allow for routine analytical reviews of financial and operational performance.
• Work collaboratively with physicians, nurses, and other clinical professionals to identify and improve clinical issues including, but not limited to, patient flow, observation status tracking, care coordination, hand off communication and inter departmental collaboration.
• Assists CMO in process improvements in specific areas (based on the needs of UI Health Care). This includes evaluation of present process through data collection and interpretation, determining improvement strategies, and assists in implementation of improvements throughout UI Health Care.

Communication & Outreach

• Drives process improvement by maintaining institutional communications to sustain forward progress. Includes but is not limited to distribution of the “Quest” newsletter, Patient Safety Alerts, and CMO broadcasts.
• Assist in the development and implementation of novel communication strategies to support the missions of UI Health Care
• Serves as Leader/Manager of assigned projects. Collaborate with the Administrative Director, Office of the CMO, Associate Chief Medical Officer and other institutional leaders to accomplish assigned projects. Lead the organization in achieving a culture focused on quality.
• Facilitates the coordination of CMO Office events, including but not limited to, Medical Director events, external speakers, and vendor on-site visits.
• Presents and promotes information on programs (e.g., PARS/CORS, etc.) in the Office of the CMO, to departments and staff.
• Serves as a liaison between the office of the CMO, and the faculty, staff, and trainees.
• Maintains a high level of discretion and professionalism with sensitive data.
• Perform other duties as assigned.

Work schedule

Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday.Occasional requests outside these hours will occur.

Location

This position is located at the UI Health Care university campus at 200 Hawkins Drive, Iowa City, IA.This position is eligible to participate in partial remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policiesand employee travel policy when working at a remote location.

Salary level 5A.

Starting salary will be based on applicant’s qualifications and years of related/relevant experience.To view the full pay range for salary level 5A: Professional and Scientific Pay Structures | University Human Resources - The University of Iowa

Benefits Highlights

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits.

QUALIFICATIONS

Experience Required

• A master’s degree in Health Administration, Business Administration or Public Health, or an equivalent combination education in a related field and experience is required.
• Minimum of 3 years in administrative and/or program management experience in an academic setting is required.
• This position requires the individual to be highly organized, have exceptional people skills, and be able to enact change within the institution in a positive way.
• Demonstrated ability to work independently, the ability to communicate effectively, both verbally and in writing.
• Demonstrated experience working effectively in a welcoming and respectful workplace environment.

Desirable Qualifications

• Prior experience with the following data analysis tools: Epic Reporting Workbench, Hedi, MS Access, Excel, Analysis Services cubes, Power Pivot, EPSI, and SQL Server is highly desirable.
• 3 to 5 years of data analytics experience and demonstrated ability to use data to drive change is highly desirable.
• 1 to 3 years Project Management experience is highly desirable.
• Prior experience in an academic hospital setting and/or knowledge of UI Health Care operations is highly desirable.