Quality Improvement Assistant

emergiTEL HR Solutions; Akron (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

emergiTEL HR Solutions is seeking a highly organized Quality Improvement Assistant to support the HEDIS Medical Records Review Project, providing clinical and administrative assistance to the review staff.

The role focuses on database maintenance, data entry, and report generation using Excel, Access, Word, SharePoint, and other programs, while maintaining professional internal and external customer service.

Qualifications

• Associate Degree or two years of equivalent experience.
• Minimum 3 years of experience performing similar responsibilities.
• Strong typing and data entry skills.
• Experience in healthcare or quality improvement is a plus.
• Familiarity with medical record review processes.
• Proficiency in Word (Intermediate).
• Proficiency in Excel (Intermediate).
• Basic knowledge of Microsoft Access.
• Strong attention to detail and organizational skills.
• Effective communication and follow-up abilities.

Responsibilities

• Support Medical Record Review Staff with daily database maintenance, reports, mailings, and administrative tasks.
• Generate and maintain reports and logs using Excel, Access, Word, SharePoint, and other relevant programs.
• Follow up with provider offices via phone calls after record requests have been made by Medical Record Review nurses.
• Perform data entry and efficiently organize HEDIS workgroup files.
• Ensure all job functions are completed with integrity and professionalism.
• Provide timely and professional internal and external customer service.

Skills

Typing

Data entry

Administrative support

Customer service

Communication

Education

Associate Degree

Tools

Excel

Microsoft Access

Microsoft Word

SharePoint

Job description

We are seeking a highly organized and detail-oriented Quality Improvement Assistant to provide clinical and administrative support for the HEDIS Medical Records Review Project. This role involves working closely with medical record review staff to maintain accurate records, manage data entry, and support project coordination.

Role Summary: The Quality Improvement Assistant will assist with database maintenance, report generation, and administrative support. The successful candidate will have strong computer processing skills, experience handling clerical tasks, and a proactive approach to internal and external customer service.

Key Responsibilities:

Support Medical Record Review Staff with daily database maintenance, reports, mailings, and administrative tasks.

Generate and maintain reports and logs using Excel, Access, Word, SharePoint, and other relevant programs.

Follow up with provider offices via phone calls after record requests have been made by Medical Record Review nurses.

Perform data entry and efficiently organize HEDIS workgroup files.

Ensure all job functions are completed with integrity and professionalism.

Provide timely and professional internal and external customer service.

Required Qualifications:

Associate Degree or two years of equivalent experience.

Minimum of 3 years of experience performing similar responsibilities, including computer processing, clerical/administrative support, and report preparation.

Strong typing and data entry skills.

Preferred Qualifications:

Experience working in a healthcare or quality improvement environment.

Familiarity with medical record review processes.

Proficiency in Microsoft Word (Intermediate level).

Proficiency in Microsoft Excel (Intermediate level).

Basic knowledge of Microsoft Access.

Strong attention to detail and organizational skills.

Effective communication and follow-up abilities.

Level of Physical Demands:

Ability to sit and/or stand for prolonged periods.

Ability to bend, stoop, and stretch as needed.

Manual dexterity to operate a computer, phone, and standard office machines.