Quality Excellence Leader — Warehouse QMS & Compliance

Dsv Air & Sea SAU; Northern (KY); Hybrid; USD 115,000 - 140,000; Full time

Job summary

DSV is seeking a Senior Manager, Quality to lead the development, improvement, and implementation of the DSV Quality Management System across warehousing operations, including OS&D tracking, investigations, and corrective actions.

You will train management and staff on QMS components, drive audit readiness, support HACCP and GMP programs, and coordinate recalls and client communications to ensure exceptional quality and compliance.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• 5 years’ experience in a medium to large warehouse in a management capacity.
• 2 years’ experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary.
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF.

Responsibilities

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure site is compliant with applicable GMP standards and FDA regulations.
• Establish and maintain “quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
• Serve as the primary contact for any external or internal audits, with development of any resulting action plans
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Sponsor the site Training Program including coordinating training documentation
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

Skills

Quality management

Auditing

GMP knowledge

Training & development

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

ISO standards

HACCP

FDA regulations

SQF

GMP knowledge

Job description

DSV is seeking a Senior Manager, Quality to lead the development, improvement, and implementation of the DSV Quality Management System across warehousing operations, including OS&D tracking, investigations, and corrective actions.

You will train management and staff on QMS components, drive audit readiness, support HACCP and GMP programs, and coordinate recalls and client communications to ensure exceptional quality and compliance.