Quality Excellence Capability Lead, NA

BD; Salt Lake City (UT); On-site; USD 169,000 - 270,000; Full time

Benefits offered by this job

Health insurance

BD 401(k) Plan

Paid time off

Tuition reimbursement

Job summary

BD seeks a Quality Excellence Capability Partner, North America, to design, deploy, and sustain technical quality capability-building across North America, strengthening training programs for Quality Engineering and Quality Systems.

You will drive investigator management, root cause analysis, problem solving, and later expand into additional quality domains across manufacturing sites and quality organizations.

Qualifications

• Bachelor’s Degree in Life Sciences, Sciences, Engineering or a related field is required.
• 5+ years of experience in a medical device, pharmaceutical or biologics environment.
• Demonstrated expertise in Quality Engineering and Quality Systems within a regulated industry.
• Experience delivering Quality or technical training in regulated settings (instructor-led, virtual, blended).
• Working knowledge of CAPA, nonconformance management, change control, process validation, design controls, and risk management.
• Experience coaching associates, SMEs, and leaders to strengthen capability and compliance.
• Strong facilitation, communication, and interpersonal skills; able to engage senior leadership in-person and virtually.
• Proven ability to work cross-functionally and influence stakeholders in a matrix organization.
• Strong organizational skills and training documentation management in compliance contexts.
• Experience in problem solving, continuous improvement, and Kaizen with measurable business impact.
• Willingness to travel domestically and internationally (25-50%).

Responsibilities

• Lead deployment of the Quality Excellence Academy across North America.
• Develop and deliver instructor-led, virtual, and blended learning programs building technical quality competencies.
• Partner with process owners and SMEs to translate quality requirements into practical learning solutions.
• Assess capability gaps and develop structured learning pathways, curricula, and development plans.
• Serve as regional capability lead for Investigation Management, Root Cause Analysis, and related quality disciplines.
• Expand programs into additional quality domains like Process Validation, Change Control, Technical Writing.
• Coach associates, leaders, and SMEs to strengthen technical expertise and compliant behaviors.
• Support onboarding, role-based development, and remediation programs.
• Measure learning effectiveness through observations, assessments, metrics, and feedback.
• Drive adoption of standard methodologies and quality tools across sites.

Skills

Facilitation

Communication

Interpersonal skills

Leadership

Cross-functional collaboration

Presentations

Public speaking

Education

Bachelor’s Degree in Life Sciences, Sciences, Engineering or related field

MBA or equivalent business experience (preferred)

Job description

BD seeks a Quality Excellence Capability Partner, North America, to design, deploy, and sustain technical quality capability-building across North America, strengthening training programs for Quality Engineering and Quality Systems.

You will drive investigator management, root cause analysis, problem solving, and later expand into additional quality domains across manufacturing sites and quality organizations.