Quality Engineering

9025 CVS Shared Services Resources LLC; Hartford (CT); On-site; USD 79,000 - 159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Job summary

CVS Health is seeking a Quality Engineer to lead test automation for an enterprise Contact Center CRM platform, aligning QA with Agile delivery. The role emphasizes API/UI automation, CI/CD enablement, and AI QA using LLM-based testing approaches to validate CRM workflows across Aetna and CVS Health.

The candidate will define modern QA strategies, mentor teams, and ensure accurate membership and benefit data through end-to-end validation in a fast-moving healthcare environment.

Qualifications

• 5+ years of software engineering experience.
• 3+ years leading QA engineering and mentoring scrum teams.
• 3+ years of QA automation with Selenium, REST Assured, Java, Apache POI, GitHub.
• 3+ years with Agile methodologies and tools like RTC/RQM/Jira/HP ALM/Rally.

Responsibilities

• Define and execute modern QA strategies aligned to Agile delivery.
• Drive API and UI automation, CI/CD enablement.
• Validate AI-powered agents using structured evaluation metrics and LLM-based testing approaches.
• Ensure end-to-end validation of CRM workflows with core systems.

Skills

Software engineering

QA leadership

Test automation

Java

REST Assured

Selenium

GitHub

Agile

Jira

HP ALM

Education

Bachelor's degree

Tools

RTC/RQM

Jira

HP ALM

Rally

Salesforce QA

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This role leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health. The Quality Engineer is accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.

Required Qualifications

• 5+ years of experience with software engineering
• 3+ years of experience as a quality assurance engineering lead, mentoring scrum teams
• 3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub
• 3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally

Preferred Qualifications

• 2+ years of experience in Health care/Insurance domain
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Ability to innovate, display original thinking and creativity, meets challenges with resourcefulness, generating suggestions for improving work.
• Proven experience in working with onshore and offshore colleagues/contractors
• Experience in Salesforce software quality assurance

Education

4 years Bachelors or Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $79,310.00 - $158,620.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Closing Date

We anticipate the application window for this opening will close on: 10/16/2026.

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Work Experience and Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.