Quality Engineer Specialist - Digital Retail Accounts

PNC Financial Services Group, Inc.; United States; On-site; USD 75,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Quality Engineer Specialist to join the Digital Retail QA team. Based across multiple locations including Pittsburgh, Strongsville, Dallas, and Birmingham, you will validate changes and ensure releases meet quality standards and governance requirements.

In this role you will partner with Product Owners, Analysts and Developers to deliver high-quality software and support the Account Opening Platforms for Retail Digital Accounts across banking lines.

Qualifications

• University/college degree required; 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Bachelor's degree in a related field.
• No certification(s) required; no license required.

Responsibilities

• Develops and executes detailed test plans aligned with team goals.
• Gives input on testing approaches, tools and technologies for projects.
• Ensures access to test environments is complete and escalates issues and risks.
• Escalates tool/data issues to QE leads and quality stakeholders.
• Collaborates with cross-functional teams to prioritize, retest and disposition defects.
• Identifies potential process and tool improvements and supports planning and estimation.

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Quality Engineer Specialist within PNC's Technology - Digital Retail organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, or Birmingham, AL.

As a Quality Engineer Specialist, you will support AOP (Account Opening Platforms) - Retail Digital Accounts, a team responsible for digital account opening and related banking capabilities across consumer banking, business banking, payments, investments, and platform services.

In this role, you will collaborate closely with Product Owners, Business Analysts, Developers, Scrum Masters, QE Leads, and other technology partners to ensure high-quality software delivery.

You will be responsible for validating application changes, identifying defects early in the development lifecycle, and helping ensure releases meet quality standards, governance requirements, and customer expectations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Develops and executes detailed test plans, ensuring they align with team, strategy, and program goals.

Provides input to the testing approach, tools, and technologies to be used for projects.

Ensures access to test environments is complete and escalates all issues and risks to the team for resolution.

Escalates Quality Engineer tool/data specific issues to Quality Engineer leaders.

Works with the team to prioritize and retest/disposition defects.

Identifies potential process and tool improvements.

Participates in Team Planning, providing estimation of timeline and resource needs to meet testing goals.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Analytical Thinking
• Controls Testing
• Corporate Governance
• Quality Assurance (QA)
• Quality Support
• Software Testing
• Test Case Development
• Usability Testing

Competencies

• Accuracy and Attention to Detail
• Application Testing
• Influencing
• Process Management
• Software Development Life Cycle
• Software Quality Assurance And Testing
• Technical Documentation Management
• Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $75,000.00 – $137,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.

Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.