Quality Engineer IV - Contact Center (CCaaS)

BOK Financial; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

BOK Financial is seeking a Quality Engineer IV to lead test strategies and quality across IT systems and enterprise architectures. You will develop processes, oversee testing, and ensure compliance with regulatory requirements while meeting client expectations.

The role emphasizes collaboration with stakeholders, development of audit documentation, and coaching of team members on best practices to sustain high product quality.

Qualifications

• Bachelor degree in Computer Science/Information Technology or related field; 10+ years of QA/Quality Engineering experience.
• Proven ability to develop test strategies, data, and defect management processes.
• Experience with CCaaS, Five9, and enterprise IT architectures.
• Strong debugging, troubleshooting, and technical communication skills.
• Familiarity with DevSecOps, TDD/BDD, and agile testing principles.

Responsibilities

• Oversee and guide the creation, maintenance, and adherence to test strategies and defect management.
• Review and guide quality standards of systems, processes, and procedures.
• Create and uphold testing standards across enterprise platforms to reduce failures.
• Manage defect triage processes to keep the backlog healthy.
• Implement preventive measures using metrics to improve defect detection.
• Collaborate with stakeholders to identify opportunities and implement improvements.
• Guide audit documentation to ensure process adherence.
• Coach and develop team members on quality standards and practices.
• Implement systems to solve quality issues in software and product development.
• Collaborate with Automation team to review trends and optimize tests.

Skills

Five9 CCaaS

DevSecOps

Gherkin/BDD

API testing

Test automation collaboration

SDLC - Agile/Waterfall

Data modeling

Strong communication

Attention to detail

Cross-functional collaboration

Education

Bachelor's Degree in CS/IT

10+ years QA/Quality Engineering experience

Tools

AWS

Microservices

APIs

CI/CD tooling

Job description

Job Details

Req ID: 78605

Location: Tulsa -TUL, Oklahoma City -OKC

Areas of Interest: Information Technology; Software Development

Pay Transparency Salary Range: Not Available

Application Deadline: 10/01/2026

Summary

BOK Financial is offering an exciting role for a tech-savvy individual passionate about technological advancements and career growth. This position involves developing processes, testing procedures, and implementing systems to ensure products meet regulatory requirements and client expectations. As a quality engineer, you'll manage IT systems and enterprise architectures, ensuring high-quality standards from concept to development.

Job Description

The Quality Engineer IV offers a set of methodologies, processes, and principles that help a product team establish, maintain, improve and achieve a certain level of quality for its product. A Quality Engineer IV is responsible for developing processes, testing procedures, and implementing systems to ensure that products and processes comply with regulatory requirements while meeting clients' expectations. From software development perspective, it is the management, development, operation and maintenance of IT systems and enterprise architectures with a high quality standard. Starting with the initial product concept through the development stages, a quality engineer is involved; ensuring the product created has the highest level of quality without defects. At BOKF, we strive for the highest level of quality for every product we offer making the Quality Engineer a valued business partner.

Team Culture

BOK Financial is a place where your passion for technological innovation is valued and career development is encouraged. The company fosters an environment where unique talents can thrive, achieve high standards, and contribute to prestigious projects. It's an ideal platform to advance your IT career within a vibrant and supportive culture.

How You'll Spend Your Time

• You will oversee and guide the creation, maintenance, and adherence to test strategies, test data, and defect management processes.
• You will ensure product integrity by reviewing and guiding the quality standards of systems, processes, and procedures.
• You will create and uphold testing standards across enterprise platforms to reduce failures and ensure product quality.
• You will manage processes for triaging defects to keep the backlog healthy.
• You will create and implement preventive measures using innovative metrics to improve defect detection and reduce escaped defects.
• You will work with stakeholders and leaders to find opportunities, solutions, and implement product improvements and efficiencies.
• You will review and guide audit documentation to ensure process adherence.
• You will guide the training strategy by coaching, mentoring, and developing team members on quality standards and best practices.
• You will implement systems to solve quality issues in software and product development.
• You will collaborate with the Automation team to review trends and optimize the test suite.
• You will build and sustain strategic relationships with stakeholders.
• You will conduct internal audits and improve risk management practices and documentation.
• You will work independently, utilize internal resources, and guide team members.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 10+ years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience.

SKILLS:

• Knowledge of contact center or contact center as a service (CCaaS), especially Five9
• Expert Research and Troubleshooting skills
• Advanced experience with testing of infrastructure and/or Cloud Technologies - AWS, Microservices, APIs etc.
• Expert Understanding of software coding principles/standards and architecture
• Established track record working in a DevSecOps environment
• Expert experience and guidance in the use of Gherkin/BDD
• Exceptional attention to detail
• Excellent verbal and written communications skills
• SDLC (agile, waterfall, etc.)
• Expert experience and guidance in the use of API testing
• Solid Understanding of software coding principles/standards
• Excellent understanding of Data Structures, Data Modeling and design experience
• Test Data Creation and Maintenance.
• Experience in successful implementation of TDD or BDD.
• Strong collaboration with Automation team to move automation forward.
• Manage cross-functional projects with many stakeholders
• Exceptional attention to detail
• Maintain and educate team members on industry trends and advancements

Bonus

Discretionary

Company Overview

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career.

Equal Employment Opportunity

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.