Starting Salary: $74,500
DESCRIPTION/JOB SUMMARY
Provides technical leadership and strategic direction for quality engineering initiatives that ensure product, product enhancements, processes, suppliers, and quality systems meet company, customer, and regulatory requirements
RESPONSIBILITIES/DUTIES
Quality Systems Leadership
- Serves as a subject matter expert in quality systems, supplier quality, auditing, regulatory compliance, continuous improvement, and new product development
- Lead development, implementation, maintenance, and continuous improvement of Quality Management System Regulations (QMSR) processes in accordance with FDA Quality Management System Regulations, ISO 13485
- Serve as a subject matter expert for quality system processes including CAPA, nonconformance containment, complaint handling, auditing, document control, and risk management
- Lead complex investigations involving recurring, systemic, high-risk, or customer-impacting quality issues
- Review and approve CAPA investigations, root cause analyses, corrective actions, and effectiveness verification activities
- Evaluate quality system performance metrics and recommend strategic improvements.
- Support organizational audit readiness and regulatory compliance initiatives
- Assist management in developing departmental quality objectives and performance metrics
Product and Process Quality
- Lead resolution of complex product, process, and supplier quality issues utilizing advanced problem-solving methodologies
- Analyze quality trends, manufacturing metrics, field performance data, warranty information, and customer feedback to identify systemic improvement opportunities
- Drive corrective and preventive actions that improve product quality, process capability, and customer satisfaction
- Establish quality metrics and monitoring systems that support business objectives
- Participate in cross functional collaboration with Research and Development (R&D) to ensure regulatory compliance and specification development is executed
- Provide technical leadership in statistical analysis, process capability studies, and quality improvement initiatives
- Review and approve quality-related investigations and recommendations
- Develop and present high-level reports regarding problematic quality issues to outline mitigation activities
Supplier Quality Leadership
- Lead supplier quality management activities for critical suppliers and strategic supplier development initiatives
- Conduct supplier audits and assessments to evaluate supplier compliance, capability, and performance
- Lead supplier corrective action activities and verify implementation and effectiveness of corrective actions
- Partner with Purchasing, Engineering, and Operations to improve supplier performance and mitigate supply chain risks
- Support supplier qualification and approval activities for new suppliers and new product introductions
- Work with management to develop supplier quality performance metrics and improvement plans
Continuous Improvement Leadership
- Lead cross-functional continuous improvement initiatives utilizing Lean, Six Sigma, DMAIC, and other quality methodologies
- Facilitate teams focused on reducing defects, improving efficiency, lowering costs, improving customer satisfaction, and enhancing quality performance
- Identify and prioritize opportunities for quality, operational, and business process improvements
- Track and communicate project performance, measurable business impact, cost savings, and quality improvements