Quality Engineer - Customer Returns, Zero Defect Plan

Quest Global; Windsor Locks (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading engineering solutions provider is seeking a Quality Engineer focused on customer returns and the Zero Defect Plan. In this full-time role, you will analyze return processes, lead meetings, and develop strategies for zero-defect objectives. This is a remote position requiring U.S. citizenship, ideal for innovative individuals with a Bachelor's degree and relevant experience.

Qualifications

• 1-3 years relevant experience.
• Experience in customer return processes.
• Ability to create data visualizations and reports.

Responsibilities

• Track CRM process steps, coordinating across teams.
• Analyze root causes of returns and implement actions.
• Lead weekly CRM coordination meetings.

Skills

Communication

Data Analysis

Project Leadership

Problem Solving

Education

Bachelor of Science

Tools

SAP

Team Center

Job description

Join to apply for the Quality Engineer - Customer Returns, Zero Defect Plan role at Quest Global

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Requirements

Who We Are:
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. We solve critical challenges across aerospace, defense, automotive, energy, hi-tech, healthcare, medical devices, rail, and semiconductor industries.

We seek humble geniuses and innovators who believe engineering can make the impossible possible. If you want to contribute meaningful work and be part of an organization that values collective success and learning from failure, we want to hear from you. The qualities we value include:

• Innovative mindset
• Collaborative spirit
• Drive for excellence

What You Will Do

• Track CRM process steps, including actions and electronic data systems
• Coordinate with stakeholders across development, production, and supply chain teams
• Analyze root causes of returns, determine actions, and implement preventive measures
• Report on CRM returns, turnaround times, and reasons to stakeholders
• Lead weekly CRM coordination meetings
• Monitor hand-off times and responses
• Execute quality initiatives like Zero Defect Plan (ZDP) and Production Part Approval Process
• Track KPIs related to defects and quality, reporting progress towards zero-defect goals
• Collaborate with engineering, manufacturing, and quality teams to develop zero-defect strategies
• Engage with external suppliers to ensure adherence to zero-defect principles

Work Experience

Minimum qualifications include:

• Bachelor of Science with 1-3 years relevant experience
• Experience with SAP and Team Center in customer return processes
• Project leadership experience
• Strong communication skills for stakeholder presentations
• Background in contracts related to customer returns
• Ability to create data visualizations and reports
• Proficiency in managing and analyzing large datasets

This role is remote within the United States. U.S. citizenship is required due to the nature of the work.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Quality Assurance