Our client is an established manufacturing organization committed to producing high-quality products and maintaining strong customer relationships. The company emphasizes quality, operational excellence, continuous improvement, and customer satisfaction.
About the Role
Our client is seeking an experienced Quality Engineer to support customer quality, manufacturing quality, and continuous improvement at an established industrial manufacturing facility in Fort Wayne, Indiana. This is an excellent opportunity for a quality professional with experience in root cause analysis, corrective and preventive actions, customer quality support, and manufacturing process improvement. The Quality Engineer will serve as a key liaison between customers, production, engineering, and quality teams.
This individual will investigate quality issues, lead structured problem-solving activities, support customer quality submissions, and apply statistical quality tools to reduce defects and improve process capability. If you're an experienced manufacturing quality professional who enjoys solving complex problems, working directly with customers, improving manufacturing processes, and driving measurable quality improvements, we'd like to hear from you.
The Quality Engineer will play an important role in maintaining product quality, resolving manufacturing challenges, and supporting quality requirements for existing products and new program launches. As a Quality Engineer, you'll work closely with customers, engineering, operations, and production teams to investigate quality concerns, improve manufacturing processes, and support customer and internal quality requirements.
Responsibilities
- Serve as a key liaison between customers, quality, engineering, and operations to communicate quality concerns, support issue resolution, and drive process improvements.
- Communicate directly with customers regarding quality issues and provide timely, thorough corrective and preventive action responses.
- Investigate customer complaints, product returns, nonconformances, and internal quality issues by collecting data, evaluating product conditions, and identifying root causes.
- Lead and participate in structured problem-solving activities, including 8D investigations, to develop, implement, and sustain corrective and preventive actions.
- Verify the effectiveness of corrective actions and help prevent recurring quality issues.
- Prepare, review, and maintain Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), and other customer-required quality documentation.
- Support new product introductions and customer submissions, including requirements associated with new electric vehicle (EV) program launches.
- Apply AIAG Core Tools, including Failure Mode and Effects Analysis (FMEA), to evaluate product and process risks and support risk-reduction activities.
- Use Statistical Process Control (SPC), Design of Experiments (DOE), Six Sigma, and statistical analysis to reduce defects, improve process capability, and minimize manufacturing variation.
- Evaluate manufacturing process performance through statistical capability studies, trend analysis, and review of quality data.
- Perform Measurement Systems Analysis (MSA), including Gage Repeatability and Reproducibility (Gage R&R), to validate measurement system reliability.
- Identify opportunities to improve product quality, manufacturing consistency, process efficiency, and customer satisfaction.
- Collaborate with production teams, process engineers, technicians, and supervisors to implement and sustain continuous improvement initiatives.
- Support internal and external ISO/IATF audits, certification activities, surveillance audits, and follow-up on audit findings.
- Review and maintain quality documentation to support compliance with IATF requirements and internal procedures.
- Maintain awareness of calibration procedures, records, and documentation requirements.
- Provide technical guidance and training to supervisors, engineers, technicians, and production employees on quality tools, standards, and improvement techniques.
- Develop training materials and help employees understand quality procedures, customer requirements, and manufacturing quality expectations.
- Follow company policies, procedures, quality standards, and applicable safety requirements.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree in Engineering or a related field.
Required Skills
- 5+ years of experience in a manufacturing quality engineering role.
- Experience investigating customer complaints, manufacturing nonconformances, and product quality issues.
- Knowledge of root cause analysis, corrective and preventive actions, and structured problem-solving methodologies such as 8D.
- Experience preparing and maintaining PPAP, APQP, and customer-required quality documentation.
- Working knowledge of AIAG Core Tools, including FMEA and related quality planning methodologies.
- Experience with SPC, DOE, Six Sigma, statistical analysis, and manufacturing process capability studies.
- Experience performing or supporting MSA and Gage R&R studies.
- Proficiency with Minitab or equivalent statistical software to support SPC, DOE, and other quality analyses.
- Knowledge of ISO 9001 and IATF 16949 quality management system requirements.
- Experience supporting internal or external quality audits and maintaining quality documentation.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and internal stakeholders.
- Strong computer skills, including Microsoft Word, Excel, and Outlook.
- Ability to interpret quality data, identify trends, and recommend effective corrective actions.
- Ability to work collaboratively with engineering, operations, production, and customer teams.
- Strong organizational skills and the ability to manage multiple quality issues and priorities in a manufacturing environment.