Quality Engineer

Encore Repair Services; Denton (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Encore Repair Services in Denton, TX, is seeking a Quality Engineer to lead the development, implementation, and continuous improvement of the QMS within our electronics manufacturing facility.

You will oversee the quality team, ensure audits and certifications (ISO 9001, TL 9001, ISO 45001, ISO 14001, WISE), drive CAPA, and partner with suppliers to uphold product quality.

Qualifications

• Bachelor's degree in engineering or related discipline required.
• Minimum 5 years of experience in quality engineering or management.
• Experience implementing ISO 9001 QMS.
• Familiarity with WISE certification preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead the development and maintenance of the QMS (ISO/WISE) within the facility.
• Coordinate internal and external audits and CAPA activities.
• Drive KPIs for product quality and process performance.
• Collaborate with suppliers to meet quality standards.

Skills

Leadership

Strategic planning

Analytical skills

Customer focus

Attention to detail

Accountability

Education

Bachelor's degree in engineering, Quality, Industrial Engineering, or related discipline

Tools

FMEA

SPC

8D

CAPA

Lean Six Sigma

Job description

Company Description

at Encore, we specialize in high-tech repair services catered to electronic and electrical OEM's, retailers, cable, satellite, and mobile/telecom providers. Our extensive team of expert engineers and talented professionals work closely with our partners to responsibly manage the device lifecycle by extending the life of products, repairing defective components, reusing harvested parts with best-in-class reclamation programs, and recycling scrap through verified partners. We collaborate with our OEM partners to implement improved design and manufacturing processes. Our integrity and principles are demonstrated not only in the quality products and services we provide, but also in the certifications and standards we adhere to. We are committed to sustainability and our everyday business practices; procedures and standards deliver the highest quality to our clients by exceeding their expectations and requirements. We hold several certifications including ISO 9001, ISO 45001, ISO 14001, TL 9000 and WISE.

Position Summary

the Quality Engineer is responsible for leading the development, implementation, and continuous improvement of the Quality Management System (QMS) within the electronics manufacturing facility. This position oversees the quality team, ensures compliance with industry standards and customer requirements, and drives certification initiatives including ISO 9001, TL 9001, ISO45001, ISO14001 and WISE. The role requires strong leadership, technical expertise, and a proven ability to execute quality strategies that improve processes, reduce risk, and enhance overall operational success.

Essential Duties and Responsibilities

Quality Management System (QMS) Oversight:

• Develop, implement, and maintain the facility’s QMS in alignment with ISO standards, WISE, and applicable regulatory requirements.
• Ensure quality policies and procedures are up to date and effectively communicated.
• Lead the planning and execution of internal and external audits.
• Develop inspection methods to analyze product quality.
• Manage, mentor, and develop the quality team, including quality inspectors.
• Assign responsibilities, monitor performance, and support professional growth.
• Promote a culture of accountability, problem-solving, and continuous improvement.

Performance & Continuous Improvement:

• Establish and monitor Key Performance Indicators (KPIs) for product quality, process performance, and customer satisfaction.
• Drive root cause analysis and corrective/preventive action (CAPA) activities.
• Implement Lean, Six Sigma, and other improvement methodologies to optimize operations and yields.
• Compliance & Certification:
• Lead the facility through ISO 9001, WISE, and other certifications and maintain compliance thereafter.
• Act as the primary liaison with auditors, customers, and regulatory bodies.
• Address quality issues raised by customers in a timely and professional manner.
• Collaborate with suppliers to ensure incoming materials meet quality standards.
• Develop and maintain strong relationships to support customer confidence and satisfaction.

Qualifications

• Bachelor's degree in engineering, Quality, Industrial Engineering, or related discipline.
• Minimum 5 years of experience in quality engineering or management within the electronics or manufacturing sector.
• Demonstrated experience in implementing and maintaining ISO 9001 QMS.
• Familiarity with WISE certification requirements preferred.
• Strong knowledge of quality tools and methodologies (FMEA, SPC, 8D, CAPA, Lean Six Sigma).
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong knowledge of Microsoft Office applications.

• Leadership and team development
• Strategic planning and execution
• Analytical and problem-solving skills
• Customer-focused mindset
• Strong attention to detail and organizational skills
• High level of accountability and integrity

Working Conditions

• Primarily on-site at the manufacturing facility.
• May require occasional travel for audits, customer meetings, or training.
• Requires interaction with production areas and exposure to standard manufacturing environments.