Quality Engineer

Redbock - an NES Fircroft company; Arden Hills (MN); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Redbock - an NES Fircroft company is seeking a Quality Engineer to investigate product complaints and monitor client product performance at a hybrid Arden Hills, MN site. The role emphasizes post-market surveillance, data-driven analysis, and cross-functional collaboration to improve product safety and performance.

Responsibilities include reviewing lab analyses and feedback, conducting investigations, and communicating findings to management.

Qualifications

• Bachelor’s degree in Electrical or Biomedical Engineering or higher.
• 1–3 years of relevant experience in quality or medical device environment.
• Strong communication and data analysis skills.
• Ability to manage projects and meet delivery dates.
• Experience operating within quality system processes and procedures.

Responsibilities

• Review returned product lab analysis, customer feedback, and historical data to classify complaints.
• Perform complaint investigations per local and global processes.
• Analyze post-market surveillance data for patterns and trends.
• Communicate product performance to management and design teams.
• Assist lab technicians to ensure accurate and compliant product analysis.

Skills

Data analysis

Quality systems

Project management

Statistical methods

Technical writing

Education

Electrical or Biomedical Engineering

Job description

Location: Hybrid, 3 days/week (Tues, Wed, Thurs) on-site in Arden Hills, MN. Local candidates only

12 month contract ONLY

NO C2C W2 ONLY

Summary:

This quality engineer role will investigate product complaints and monitor client product performance. The team uses product performance data and deep dive analysis to understand if products are performing as intended. Escalating post-market field performance signals to better understand what the data is telling us, collaborating with cross functional teams to mitigate risk focusing on patient safety and improving product performance.

Duties/Responsibilities:

• Embodying client’s Core Values of Caring, Meaningful Innovation, High Performance, Global Collaboration, Diversity, Winning Spirit.
• Reviewing completed returned product lab analysis, customer feedback and historical data to identify proper coding for product complaints.
• Performing complaint investigations in accordance with local and global processes.
• Analyzing post market surveillance data for patterns and trends and investigating when necessary. May be responsible for querying & bounding data to support implementation of document releases.
• Responding to Competent Authority Requests.
• Communicating product performance by formal presentations to management committees and design teams, supporting published product performance reports and customer requests for performance information either directly or through the sales organization.
• Providing input for process improvement and helping develop tactical approaches to implement team strategies.
• Perform data analysis for Product Performance and Risk Management documentation by applying statistical methods and software.
• May be asked to engage in projects/project plans outlining work plans including timelines, roles and resources; Identifies and leads cross-functional project teams comprised of functional experts and local managers
• Open and flexible to change in responsibilities, taking on new engineering tasks and new product lines as the department grows and evolves.
• Fostering a diverse and inclusive workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Investigates and reviews electronic circuits and components.
• Analyzes returned products to address complaints.
• Assist Lab Technicians during complaint investigations to ensure accurate and compliant product analysis and documentation.
• Review completed product analysis to ensure field allegations are adequately addressed.

Qualifications/Requirements:

Minimum Qualifications:

• Bachelor’s degree or higher in Electrical or Biomedical Engineering
• BS with 1-3 years of relevant experience.
• A strong desire to be a part of a team that looks to make a difference each day to collectively solve problems.
• Understanding and a command of highly technical engineering topics and applied statistics.
• Ability to independently manage project work to define and consistently meet delivery dates.
• Understanding and experience operating within quality system processes and procedures.
• Strengths in communication (verbal and written) and data analysis skills.

Preferred Qualifications:

• Engineering Degree with 2-3 years of relevant medical device experience.
• Experience in physical device analysis.
• Strong technical understanding of medical device therapy products.
• Significant participation in the Hazard Analysis and Risk Assessment as related to trend management.
• Strong Technical Writing skills.
• Experience with the quality system escalations, CAPA investigations and field assessments.
• Strong understanding of the medical device regulatory requirements of post-market complaint tracking, trending and analysis.
• Project experience and/or collaboration with Medical Safety, Design Assurance, Return Product Analysis, Supplier Development and Manufacturing.