Quality Data Analyst: ISO 9001, CAPA Dashboards (On-site)

ManpowerGroup Global, Inc.; Wilmington (MA); On-site; USD 41,000 - 48,000; Full time

Job summary

ManpowerGroup Global, Inc. is seeking a Data Analyst to support quality data management and reporting in an on-site environment in Andover, MA. The role focuses on maintaining AssurX records, dashboards in Power BI, and coordinating CAPA/8D actions with multiple teams.

Responsibilities include managing field issues, RMA activity, and supplier failure analysis while ensuring audit-ready documentation and timely data updates for leadership review.

Qualifications

• Associate degree or technical degree required; bachelor’s preferred.
• 2-5 years in administrative, data management, quality, manufacturing, RMA, MRB, or transaction-processing experience.
• Intermediate to advanced Microsoft Excel skills including data cleanup, filtering, pivot tables, formulas, and structured tracking files.
• MS Office Apps, PowerBI required; AI/Copilot a plus.
• Strong written and verbal communication skills, including ability to prepare concise updates and PowerPoint presentations.
• Ability to coordinate multiple open actions, follow up across functions, maintain accurate records, and escalate issues when needed.
• Experience with RMA, MRB, CAPA, 8D, supplier failure analysis, ISO 9001, or quality system documentation is a plus.

Responsibilities

• Customer Field Issue and AssurX Administration: Manage records for OBQ, failure analysis, DOA, field RMA, and related customer quality issues. Maintain accurate case status, ownership, due dates, supporting documentation, and escalation visibility.
• Quality Data Reporting: Develop and maintain quality trend reports, dashboards, and summaries for Quality Engineering, Supplier Quality Engineering, Technical Support, Product Management, Logistics, and leadership using Excel, Power BI, and other reporting tools.
• Returned Material and Failure Analysis Coordination: Track returned parts, field RMA activity, supplier FA requests, routing concerns, and return-to-vendor instructions. Coordinate with Logistics, Engineering, Factory teams, suppliers, and field service teams to maintain timely closure.
• CAPA / 8D Coordination: Support corrective action processes by tracking 8D progress, action owners, due dates, containment, root cause investigation status, corrective action implementation, and effectiveness verification.
• Procedure, Part, and Disposition Follow-Up: Follow up with responsible departments on procedure revisions, part disposition decisions, engineering updates, SOP changes, and release status tied to quality investigations.
• Field Service and Stock Purge Support: Coordinate field service corrective action upgrades, stock purges, and material disposition activities with Logistics and responsible functional teams.
• ISO 9001 and Audit Support: Support ISO 9001 quality system activities, maintain audit-ready records, and train toward qualification as an internal ISO 9001 auditor.
• Product Change Notice Support: Support LBU Product Change Notice application processing, including data review, routing, follow-up, and status tracking.

Skills

Excel (Advanced)

Power BI

AssurX

SharePoint

Data Reporting

Communication

Attention to detail

Education

Associate/Technical degree

Bachelor’s degree preferred

Tools

SharePoint

Job description

ManpowerGroup Global, Inc. is seeking a Data Analyst to support quality data management and reporting in an on-site environment in Andover, MA. The role focuses on maintaining AssurX records, dashboards in Power BI, and coordinating CAPA/8D actions with multiple teams.

Responsibilities include managing field issues, RMA activity, and supplier failure analysis while ensuring audit-ready documentation and timely data updates for leadership review.