Quality Critical Incident Clinical Coordinator

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a Quality Critical Incident Clinical Coordinator to enhance member safety and healthcare needs. This vital role involves managing critical incident reports, ensuring compliance with state requirements, and collaborating with a dedicated team to drive quality improvement. The ideal candidate will possess a strong clinical background, excellent communication skills, and proficiency in essential software tools. Join a not-for-profit healthcare system that has been serving New Mexico since 1908 and be a part of a mission-driven organization that values your expertise and commitment to quality care.

Benefits

Medical Benefits

Wellness Programs

Vision Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Qualifications

• 3-5 years of clinical nursing experience, including 3 years in quality improvement.
• Current New Mexico RN License required.

Responsibilities

• Process incoming Critical Incidents daily via NM CIR Portal.
• Collaborate with the QOCC team for process improvement.

Skills

Clinical Judgment

Communication Skills

Case Management

Care Coordination

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Associate's Degree

New Mexico RN License

Tools

NM CIR Portal

PHP Internal Database

Job description

Quality Critical Incident Clinical Coordinator

Join to apply for the Quality Critical Incident Clinical Coordinator role at Presbyterian Healthcare Services.

Overview

We are hiring a Quality Critical Incident Clinical Coordinator. Critical Incident Reporting is a contractual requirement within the State of New Mexico and Presbyterian Health Plan Medicaid Contract. This role involves reporting incidents such as abuse, neglect, and exploitation towards Members. The RN will coordinate various aspects of Critical Incident Reporting, ensuring timely and accurate processing to meet members' healthcare and safety needs and contractual timelines.

Pay Range

This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience. The base pay range is $27.11/hr - $41.39/hr.

Why Join Us

• Full-time, exempt position based at Rev Hugh Cooper Admin Center, with remote work within New Mexico.
• Work hours: Days.
• Benefits include medical, wellness, vision, dental, paid time off, retirement, and more.

Ideal Candidate

Associate's Degree, current New Mexico RN License, 3-5 years of clinical nursing experience, including 3 years in quality improvement. Knowledge of case management and care coordination is preferred. Must have excellent communication skills and proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Apply clinical judgment to Critical Incident Reports under supervision.
• Process incoming Critical Incidents daily via NM CIR Portal, coordinating follow-up activities.
• Document data in PHP internal database.
• Handle more complex incidents as knowledge and expertise grow.
• Collaborate with the QOCC team and participate in meetings for process improvement.
• Perform other duties as assigned.

Benefits & Wellness

Comprehensive benefits package and wellness programs designed to promote health and well-being.

About Presbyterian Healthcare Services

A not-for-profit healthcare system serving New Mexico since 1908, with hospitals, a health plan, and a growing medical group. Largest private employer in the state.

Additional Details

Maximum offer up to $41.39/hr. The compensation considers experience, training, and organizational needs.