Quality Coordinator - LOG (USA)

Ravago Manufacturing Americas; Baytown (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Ravago Americas is seeking a quality management support role to assist with ISO 9001 compliant quality programs, training, and continual improvement across the facility. The position emphasizes planning, coordinating, and directing the quality program and measuring customer service performance.

The role requires an associate degree and at least 2 years in a similar ISO 9001 environment, with strong Excel and PowerPoint skills for data and reporting. Office Manager oversees assignments.

Qualifications

• Education: Associate degree or related training equivalent is required.
• Minimum of 2 years of relevant work experience in a similar role with ISO 9001 considered preferred.
• Proficiency with Microsoft Office and the ability to learn basic systems.
• Excellent verbal and written communication skills.
• Ability to read, analyze, and interpret general business procedures and work instructions.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to groups of managers and employees.

Responsibilities

• Conduct quarterly and annual facility-wide training to ensure ISO 9001 compliance.
• Instruct others in continuous process improvements using problem solving, process mapping, and time management.
• Interpret quality philosophy to personnel within the facility and maintain training records.
• Assist with formulating quality objectives and perform internal audits and proficiency checks.
• Maintain administrative duties related to the total quality management system and ISO processes.
• Update controlled documents, audit schedules, and communicate quality initiatives to management.

Skills

Verbal communication

Written communication

Process mapping

Time management

Education

Associate degree or related training equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Office suite

Job description

Objective / Purpose

The primary purpose of this role is to support quality management of the facility. Quality management includes assisting with planning, coordinating, and directing the quality program, which is designed to ensure quality control and quality assurance of the processes consistent with established standards. Additionally, quality management includes the measurement of customer service and continual improvement.

Objective / Purpose

The primary purpose of this role is to support quality management of the facility. Quality management includes assisting with planning, coordinating, and directing the quality program, which is designed to ensure quality control and quality assurance of the processes consistent with established standards. Additionally, quality management includes the measurement of customer service and continual improvement.

Areas of Responsibility / Tasks

Performance must reflect an appropriate level of expertise and achievement of the desired results for the items listed below.

Training

• Conduct quarterly and annual facility-wide training for all associates to ensure compliance of the ISO 9001 standard.
• Instruct others in continuous process improvements, including the use of carious problem solving and productivity techniques such as process mapping and time management.
• Interpret quality philosophy to personnel within the facility.
• Review completed training records and maintain a training matrix.

Quality Compliance

• Assist with formulating and maintaining quality objectives complementary to corporate policies and goals.
• Perform internal process audits and proficiency audits.
• Perform all administrative duties related to the total quality management system and ISO processes.
• Filing and other clerical duties.
• Other duties as assigned by the Office Manager.

Communication

• Update and distribute controlled documents.
• Maintain and update the Internal Audit Schedule.
• Prepare and distribute updates monthly for facility quality objectives and initiatives.
• Keep the management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
• Prepare and present statistical information to the management team (including but not limited to feedback from Quality Objectives, Risk & Opportunity, Corrective Actions, etc.).

Minimum Qualifications / Education / Certifications

• Education:
• Associate degree or related training equivalent - required
• Minimum of 2 years of relevant work experience in similar title (with ISO 9001) and scope of responsibility – preferred
• Proficiency with Microsoft Office (with emphasis on Microsoft Excel and Microsoft PowerPoint) and a capability to learn basic systems
• Familiarity with process mapping and basic quality processes preferred
• Excellent verbal and written communication skills
• Ability to read, analyze, and interpret general business procedures and work instructions.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers and other employees of the organization.
• Ability to effectively present information in one-on-one and small group settings.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to manage time, organize, and set priorities
• Applicants must be authorized to work in the U.S.

Work Environment / Conditions

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.