Quality Coordinator, Clinics

freemanhealth; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

PTO / Flexible time off

Wellness program

Learning Center

Job summary

Freeman Health is seeking a Quality Coordinator - Clinics to advance patient-focused care quality across our outpatient settings. You will drive improvement initiatives, support data-driven reporting to payers, and train clinic staff on best practices to close care gaps.

The role collaborates with the Regional Quality Director to monitor KPIs, ensure regulatory adherence, and optimize clinic workflows for preventive and chronic care management. Full-time, days, on-site.

Qualifications

• Associate degree in healthcare administration, nursing, public health or related field required.
• Bachelor’s degree in nursing preferred.
• 2–4 years in quality improvement, population health or clinical operations.
• Experience with payer quality programs and regulatory reporting preferred.

Responsibilities

• Implements and monitors quality improvement initiatives to ensure adherence to best practices, policies, and regulatory requirements.
• Supports clinic teams as a subject matter expert on quality-related workflows, ensuring staff adherence to established procedures.
• Coordinates and tracks patient outreach efforts to close gaps in care, ensuring timely follow-up on quality attribution reports.
• Optimizes provider schedules by ensuring appointments address preventive care and chronic disease management gaps.
• Monitors and analyzes KPIs related to quality measures, providing feedback and accountability to stakeholders.
• Conducts regular rounding with providers and clinic staff to reinforce best practices and identify workflow improvement opportunities.
• Assists in medical record audits, ensuring compliance with payer requirements and timely submission of quality-related documentation.
• Facilitates training sessions and provides ongoing support to enhance staff competency in quality care initiatives.
• Collaborates with data analytics and population health teams to ensure accurate reporting and performance tracking.
• Maintains compliance with all payer-specific quality programs, ensuring proper documentation and adherence to incentive program requirements.

Education

Associate degree

Bachelor's degree

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule:

Full-Time, Days. No holidays/no weekends. May be occasionally subject to irregular hours.

What You'll Do

The Quality Coordinator - Clinics is responsible for supporting quality improvement initiatives and ensuring compliance with patient-focused care models to achieve optimal healthcare outcomes. This role facilitates gap closure in patient care, ensures accurate data reporting to payers, and provides training to clinic staff on best practices for quality care workflows. The Quality Coordinator collaborates closely with the Regional Quality Director and other stakeholders to drive performance improvements based on internal and external metrics.

Responsibilities

Implements and monitors quality improvement initiatives to ensure adherence to best practices, policies, and regulatory requirements.

Supports clinic teams as a subject matter expert on quality-related workflows, ensuring staff adherence to established procedures.

Coordinates and tracks patient outreach efforts to close gaps in care, ensuring timely follow-up on quality attribution reports.

Optimizes provider schedules by ensuring appointments address preventive care and chronic disease management gaps.

Monitors and analyzes key performance indicators (KPIs) related to quality measures, providing feedback and accountability to stakeholders.

Conducts regular rounding with providers and clinic staff to reinforce best practices and identify workflow improvement opportunities.

Assists in medical record audits, ensuring compliance with payer requirements and timely submission of quality-related documentation.

Facilitates training sessions and provides ongoing support to enhance staff competency in quality care initiatives.

Collaborates with data analytics and population health teams to ensure accurate reporting and performance tracking.

Maintains compliance with all payer-specific quality programs, ensuring proper documentation and adherence to incentive program requirements.

Education and Experience

Associate Degree in Healthcare Administration, Nursing, Public Health or related field required. Bachelor’s Degree in Nursing is preferred. Experience of 2 – 4 years in quality improvement, population health or clinical operations within a healthcare setting. Experience working with payer quality programs and regulatory reporting is preferred.

Licenses and Certifications

Certified Medical Assistant or Licensed Practical Nurse or Registered Nurse preferred along with Certified Professional in Healthcare Quality (CPHQ).

Freeman Perks and Programs

• For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off(PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.