Quality Coordinator

Medline Industries; Waukegan (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Job summary

Medline Industries seeks a detail-oriented Quality Support Specialist to help advance our quality program goals by documenting workloads and providing daily support to Quality personnel and divisional partners.

Under established procedures, you will review documents for accuracy, coordinate information flow, maintain quality records, and assist with corrective actions across deviations, audits, and customer inquiries. Weekend shifts may be required.

Qualifications

• Education: High School diploma or equivalent.
• Work Experience: At least 1 year of prior experience in quality assurance or quality control.
• Experience providing customer service to internal and external customers.

Responsibilities

• Review documents for accuracy based on established procedures.
• Provide administrative and communication support for quality operations.
• Coordinate information flow and maintain quality-related documentation.
• Assist with corrective actions across process deviations, audits, and customer inquiries.
• Prepare reports for management and customers under supervision.
• Support inventory management and quality record retention policy.

Skills

Customer service

Quality assurance

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Summary

Responsible for supporting Quality program goals by assisting with proper workload documentation as well as providing daily support to Quality personnel and divisional partners.

Job Description

Based on established procedures, is responsible for reviewing documents to ensure accuracy. Provide administrative and communication support for quality operations, including responding to inquiries, coordinating information flow, and maintaining quality-related documentation. Assist with coordination of corrective actions as required by process deviations, procedure deviations, complaints, regulatory audits, customer audits, and internal audits. Under supervision, prepares reports for management, customers, etc. Supports the effective execution of Medline's Quality Management System and Quality Policy to help ensure compliance with applicable quality standards, procedures, and regulatory requirements. Owns tasks associated with inventory management and implementation of Medline’s record retention policy. Assist with applying, altering, and removing quality holds as it pertains to responding to quality issues. May occasionally require weekend shifts pending business need. Other duties as assigned.

Minimum Job Requirements

• Education: High School diploma or equivalent.
• Work Experience: At least 1 year of prior experience in quality assurance or quality control.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Preferred Job Requirements

• FDA regulated industry experience.
• Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.

Compensation & Benefits

The anticipated salary range for this position: $20.25 - $29.25 Hourly. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Equal Opportunity & Inclusion

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

About Medline

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.