Quality Coordinator

Macomb County; United States; On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health coverage day one

No premium employee health plan

Job summary

Macomb County in Michigan seeks a Quality Coordinator to lead and coordinate the quality improvement program within Community Mental Health. You will participate in accreditation activities, monitor data, and collaborate with clinical and administrative staff to drive quality projects.

The role focuses on enhancing EMR processes, developing dashboards, and ensuring compliance with licensing standards. Bachelor’s degree required; Master’s preferred, with experience in quality improvement and

Qualifications

• Bachelor's degree in Public Health, Counseling, Social Work, Psychology or related field.
• Two years of experience with quality improvement processes or mental health program administration.
• Master's degree preferred with two years of accreditation experience.
• Licensure: valid Michigan driver’s license with insured vehicle.

Responsibilities

• Assist in implementing the quality plan for MCCMH.
• Assist in the implementation of quality processes, including monitoring, data collection, evaluation design, and training.
• Works on quality processes to improve electronic medical records (EMR) and dashboards.
• Supports the maintenance of quality standards required for accreditation, third-party payer-provider status, and the Michigan Department of Community Health certification and licensure.
• Conducts quality audits and reviews all direct and contract programs.
• Monitors, evaluates, and audits activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level, for ongoing quality improvement tasks.
• Collects, reviews, and disseminates data from system-wide incident reports.
• Collects data on key performance indicators and provides reports to the State of Michigan.
• Participates in the development and implementation of quality policies.
• Assists in the development and implementation of quality improvement practices such as Continuous Quality Improvement (CQI) and Total Quality Management (TQM).
• Participates in various quality committees and councils.

Skills

Quality improvement

Data analysis

EMR dashboards

Collaboration

Dashboard creation

Education

Bachelor's degree in Public Health, Counseling, Social Work, Psychology or related field

Master's degree in Public Health, Counseling, Social Work, Psychology or related field

Tools

EMR systems

Dashboard software

Job description

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment. To learn more about Macomb County benefits

CLASSIFICATION TITLE: Quality Coordinator

SALARY: $73,215.40 - $94,697.99

DEPARTMENT: Community Mental Health

Opening Date: 10/26/2026

Closing Date: 11/10/2026 12:00 a.m.

FLSA STATUS: Non-exempt – Overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

LOCATION: http://www.mccmh.net/locations/

GENERAL SUMMARY Under direction, provides expertise, coordination, and monitoring of the quality improvement system including participation in quality assurance activities such as on-site monitoring, data analysis, accreditation, and licensing activities. Works in collaboration with administrative and clinical staff on quality projects and programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assists in the implementation of the overall quality plan for Macomb County Community Mental Health (MCCMH).
• Assists in the implementation of quality processes, including monitoring, data collection, evaluation design, and training.
• Works on quality processes to improve electronic medical records (EMR) and dashboards.
• Supports the maintenance of quality standards required for accreditation, third-party payer-provider status, and the Michigan Department of Community Health certification and licensure.
• Conducts quality audits and reviews all direct and contract programs.
• Monitors, evaluates, and audits activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level, for ongoing quality improvement tasks.
• Collects, reviews, and disseminates data from system-wide incident reports.
• Collects data on key performance indicators and provides reports to the State of Michigan.
• Participates in the development and implementation of quality policies.
• Assists in the development and implementation of quality improvement practices such as Continuous Quality Improvement (CQI) and Total Quality Management (TQM).
• Participates in various quality committees and councils.
• Operates an automobile to perform assigned job functions.
• Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience: Bachelor's Degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field. Two (2) years of experience working with quality improvement process and/or mental health program administration.

Preferred Education and Experience: Master's Degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field. Two (2) years of experience working with accreditation standards for behavioral healthcare organizations. Three (3) years of experience working with quality improvement processes and/or mental health program administration.

Required Licenses or Certifications: Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel.

Preferred Licenses or Certifications: Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited License Psychologist (LLP), or Licensed Psychologist (LP) Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of: Applicable computer applications, including electronic medical record (EMR) systems Michigan Mental Health Code and its rules and regulations MCCMH policies, rules, regulations, codes, and procedures Medicaid Provider Manual Modern office procedures, methods, and computer equipment Skill in: Using good professional judgment for the welfare and safety of our persons served Excellent written and oral presentation skills Analyzing information and completing reports Ability to: Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership Engages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences Work in an environment which embraces the county’s Dignity Campaign Effectively speak, write, and understand the English Effectively speak, write, and understand a language other than English is preferred Understand and carry out oral and/or written instructions Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Work Environment Office or similar indoor environment: F/C Outdoor environment: N/S Street environment (near moving traffic): N/S Construction site: N/S Confined space: N/S Exposures Individuals who are hostile or irate: O Individuals with known violent backgrounds: O Extreme cold (below 32 degrees): N/S Extreme heat (above 100 degrees): N/S Communicable diseases: N/S Moving mechanical parts: N/S Fumes or airborne particles: N/S Toxic or caustic chemicals, substances, or waste: N/S Loud noises (85+ decibels): N/S Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

• Demand: Balancing on even or uneven surfaces/ground: F/C
• Demand: Bending (forward or backward bending at the waist): F/C
• Demand: Climbing up or down stairs, ladders, scaffolding and platforms: N/S
• Demand: Crawling (moving about on hands and knees): N/S
• Demand: Inspecting in confined spaces: N/S
• Demand: Digging: N/S
• Demand: Driving on sealed and unsealed roads: O
• Demand: Grasping, gripping, holding, clasping with fingers or hands: F/C
• Demand: Kneeling to work at low levels: O
• Demand: Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C
• Demand: Lift/Carry/Move objects from one level/position to another: Up to 10 pounds: N/S
• Demand: Up to 50 pounds: N/S
• Demand: More than 50 pounds: N/S
• Demand: Over 100 pounds: N/S
• Demand: Push/Pull objects away from or towards the body: O
• Demand: Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O
• Demand: Sitting in a seated position during the task performance: F/C
• Demand: Standing in an upright position without movement: F/C
• Demand: Walking considerable distances in the facility on multiple surfaces: F/C
• Demand: Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION

This position will continue only if sufficient grant or external funds are provided. Macomb County is Michigan’s third most populated county, boasting a population of more than 865,000 residents and growing. From the densely-populated southern cities to the rural northern villages, Macomb County possesses a wealth of assets that make it a desirable place to live, work and play! As the county gains in population and cultural diversity increases, initiatives such as the dignity campaign enables us to cultivate a community that embraces all people and celebrates their unique contributions. Through collaborative community-based activities, Macomb County is promoting multiculturalism and inclusiveness.