Quality Coordinator

Keller Warehousing & Co-Packing; Napoleon (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

AD&D Insurance

Short Term Disability

Long Term Disability

401K

Paid vacation/holidays

Job summary

Keller Warehousing & Co-Packing in Napoleon, OH is hiring a quality control professional to oversee production line quality checks and maintain inventory accuracy.

You will provide courteous customer service via phone, email, and mail, perform cycle counts, and ensure adherence to quality standards while working weekends and potential overtime.

Qualifications

• Looking for someone with excellent customer service skills with experience with cycle counting and maintaining quality standards.
• Must have previous quality experience.
• Must pass a drug screen and a criminal background check prior to employment.

Responsibilities

• Responsible for all quality checks on the production line.
• Providing efficient customer service through telephone, email, and mail communications.
• Completing cycle counts and keeping quality check records.
• Verifying inventory accuracy and customer quality standards of finished product.
• Provide efficient, courteous customer service through mail, telephone, and Internet communications.
• Verifies the finished product has proper placard, inventory accuracy, meets customer’s quality standards, and keeps Quality Check records.
• Resolve routine customer questions and complaints or refer to higher level.
• Prepares and records all required processing data.
• Completes cycle counts of WIP and finished products to ensure processing accuracy and resolve variances in WMS.

Skills

Customer service

Cycle counting

Quality control experience

Quality standards

Verbal and written communication

WMS knowledge

Tools

WMS

Job description

We are now hiring quality control to join the team at our Napoleon location! Located at P314 County Road 12, Napoleon, OH 43545. If you're looking for long-term employment with a company you can grow with, this is the position for you!

Looking for someone with excellent customer service skills with experience with cycle counting and maintaining quality standards. Must have previous quality experience. Must be willing to work weekends and overtime as needed.

Must pass a drug screen and a criminal background check prior to employment.

Hours: 6:00 a.m. to 2 p.m. (6:00 a.m. to 4:00 p.m. when OT is needed)

Job Overview

• Responsible for all quality checks on the production line.
• Providing efficient customer service through telephone, email, and mail communications.
• Completing cycle counts and keeping quality check records.
• Verifying inventory accuracy and customer quality standards of finished product.

Amazing benefits include

• Medical
• Dental
• Vision
• Life
• AD&D Insurance
• Short Term & Long Term Disability plans
• 401K
• Paid vacation/holidays

What you'll be doing

• Provide efficient, courteous customer service through mail, telephone, and Internet communications.
• Verifies the finished product has proper placard, inventory accuracy, meets customer’s quality standards, and keeps Quality Check records.
• Resolve routine customer questions and complaints or refer to higher level.
• Prepares and records all required processing data.
• Completes cycle counts of WIP and finished products to ensure processing accuracy and resolve variances in WMS.
• For food grade warehouses, follow all food safety standards set forth in a facility and actively participate in the food safety culture.
• Assists crews as needed to maintain required levels of productivity and ensures all new associates have proper instruction of processing quality criteria.
• Perform all essential functions of WMS.
• Participate in corrective and preventive actions and continuous improvement projects.
• Knowing Clients’ system and responsible for completing the audits.
• Sending weekly shortages to all customers.
• Setting up all-new BOM’s and worksheets.
• Recognize different product stack patterns.
• Additional duties and responsibilities as assigned.

What we're looking for

• Knowledge of Company Procedures.
• Skilled in the use of computers, preferably in a PC, Windows-based operating system.
• Skilled in the use of common office machinery.
• Knowledge of commonly used concepts, practices, and procedures within the packaging/rework area.
• Excellent verbal and written communication skills.
• Ability to take direction from supervisor and get along well with others.
• Strong ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to recognize and respond to unsafe working conditions.
• Basic data entry and strong math skills.
• Ability to recognize different product stack patterns.
• Ability to stoop, push, pull, bend, reach, and lift up to 50 lbs. regularly.

Additional Qualifications and Experience

• Must be at least 18 years of age or older.
• Willingness to work overtime, holidays, and weekends as requested by supervisor.

Working Conditions

• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises.

Keller Logistics Group is an asset-based third party logistics (3PL) provider headquartered in Defiance, Ohio. We got our start in 1978 as Thomas E. Keller Trucking and have since evolved into four affiliate companies: Keller Trucking, Keller Warehousing & Co-Packing, Keller Freight Solutions and Keller Industrial Properties.

Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”. We value teamwork, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!

Inc. 5000 named us among the Fastest Growing Private Companies in America, we have consistently been named a Top 3PL by Food Logistics magazine, and the Truckload Carriers Association has recognized us numerous times on their list of Best Fleets to Drive For.

Keller Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.