Quality Control Technician

Cool Gear International; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Disability insurance (STD/LTD)

401(k) with company match

PTO

Job summary

Dometic is seeking a Quality Control Technician for the Stuart/Port St Lucie, Florida team. You will drive quality improvements, support ISO processes, and partner with multiple departments to resolve issues and improve customer satisfaction.

Ideal candidates have a background in quality control and manufacturing, with experience in statistical tools and problem-solving. This role offers growth in a global, dynamic environment with opportunities to impact quality outcomes.

Qualifications

• Solid experience in Quality Control and manufacturing environments.
• Strong problem-solving and data analysis skills.
• Ability to communicate clearly and work cross-functionally.

Responsibilities

• Assist in providing Quality and EHS documentation per ISO framework.
• Identify and resolve quality and process problems using quality tools.
• Identify trends and recommend process and product improvements.
• Maintain calibration program and assist warranty and engineering teams.
• Collaborate with suppliers to address quality issues.

Skills

Quality Control

Manufacturing

Problem solving

Communication

Detail oriented

Tools

8-D

5-Why

Pareto analysis

SPC

Capability studies

Job description

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Quality Control Technician. This position reports to the Quality Manager and will work in Stuart/Port St Lucie, Florida.

About the position

As Quality Control Technician of the Stuart/Port St Lucie team, you will be involved in improving customer satisfaction results through resolution of complaints, driving policy, processes, and individual performance improvement through quality audits, reporting and employee development processes. The Quality Technician should be able to communicate ideas well and connect business needs to solutions.

Your Main Responsibilities

• Assist in providing Quality and EHS documentation as needed according to the ISO framework
• Identifying and resolving quality and process problems using quality tools such as 8-D, 5-Why, pareto analysis, SPC, capability studies, etc.
• Identify trends and make recommendations based on data collected for process and product improvements
• Administration of company calibration program
• Assist Tech Services Department with diagnosing and resolving quality related issues as needed
• Work alongside personnel in warranty department and assist with processing return and repair products in addition to warranty claims
• Assist in support of engineering, purchasing strategies and other activities as required
• Assist production with quality issues
• Work with purchasing department and vendors to resolve/improve supplier-quality issues
• Work with suppliers and purchasing regarding purchased parts as related to quality
• Membership on the Safety Committee
• Maintain ISO certifications, the MRB process, calibration program, and assist to identify and resolve quality, environmental, and health & safety issues
• Internal audits of processes and procedures
• Additional responsibilities will include assisting the Tech Service and Sales departments to respond to quality concerns and performing technical analysis
• Other duties as assigned

What do we offer?

You are offered an interesting role in a dynamic, fast-paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be a solid experience within Quality Control and manufacturing as well as the following qualifications and experiences:

• Experience with electronic ignition systems and components a plus
• 2-5 years of experience in a quality control position, preferable in an electrical or electronics manufacturing setting
• Capable, energetic individual able to work with a cross-functional team to ensure product and process conformance
• Organized team player who can take initiative and work according to department priorities
• Quality and customer-focused, self-motivated
• Dedication to continuous improvement
• Basic understanding of statistical analysis
• Must be able to sit or stand for extended periods of time, lift up to 50 lbs, and perform other basic physical demands of the position as needed

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong problem solving
• Ability to work well independently and as part of a team
• Strong written and verbal communication skills
• Exemplary standards of ethics, integrity, and accountability
• Detail oriented with strong organizational skills
• Must have the ability to work under pressure and meet deadlines
• Sense of urgency and self-motivation

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.