Quality Control Technician

Balfour Beatty Communities; New London (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Company paid life insurance

401K with employer matching

Robust PTO (sick, holidays, vacation,

Volunteer days

Disability insurance

Parental leave

Job summary

Balfour Beatty Communities seeks a Quality Control Technician to oversee QA for service requests in YARDI, ensuring 100% LHS review and timely updates. The role collaborates with the Facilities Manager/Director to maintain high workmanship standards across residential properties.

Responsibilities include inspecting contractor work, capturing notes and photos, and coordinating with the Work Order Center to ensure accurate documentation. Travel up to 10% may be required.

Qualifications

• High school diploma or GED.
• Minimum of 10 years maintenance experience.
• Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection.
• Strong customer service skills.
• Advanced knowledge in electrical, plumbing, HVAC, or carpentry.
• Ability to diagnose problems.
• Ability to perform Quality Control inspections on work and repairs.
• Demonstrated ability to train on skilled trades.
• Strong written and verbal communication skills.
• Strong time management skills.
• Ability to travel up to 10%.
• Valid state Driver's License and safe driving record.

Responsibilities

• Review 100% of LHS work orders in YARDI and ensure status/notes are updated daily.
• Perform 100% quality review on maintenance/contractor work orders related to LHS and urgent requests.
• Inspect contractor work with FM/Director, document findings with notes and photos.
• Ensure workmanship meets industry standards and address gaps with responsible parties.
• Enter and retrieve data in Yardi, and communicate results to Facility management.
• Coordinate service request steps with MHO partners and inspect homes for quality control standards.
• Perform other duties as assigned.

Skills

Maintenance experience

Customer service

Diagnose problems

Trades training

Communication skills

Travel up to 10%

Driver's license

Education

High school diploma or GED

Tools

Computer skills

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About The Role

The Quality Control Technician (QCT) is responsible for the oversight of quality assurance related to service request data review and service request completion follow-up within the service request/work order management database (YARDI), as directed by the Facilities Manager/Director

What You'll Be Doing

• Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS). Work closely with Work Order Service Center Coordinator (s) to ensure that status and notes for all LHS categorized Work Orders are updated daily.
• Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work order. Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each respective work order. Work closely with Work Order Service Center Coordinator (s) to ensure accurate notes/photos are added immediately after each work quality review inspection.
• Review quality of work and inspection of Contractor/Sub contractor work, as coordinated with Facilities Manager/Director. Work quality inspections will be documented within each respective work order as applicable, including pertinent notes and photos.
• Inspect all work to meet specific industry standards goals and benchmarks. Ensure all work meets specific industry standard goals and benchmarks.
• Responsible for ensuring that workmanship is completed to standard and if not is brought to the FM/FD attention and immediately corrected. Follow through with responsible party until completed satisfied.
• Retrieves and enters data into/from Yardi throughout the quality control process and communicates findings to Facility management, as necessary. This may include working closely with Work Order Service Center Coordinator (s) to ensure accurate and complete data input.
• Additional duties may include coordinating steps associated with specific service request (work order) classifications (i.e. moisture related), scheduling, inspecting, and working with the Air Force Military Housing Office (MHO) partners on a regular basis, inspecting COM homes for quality control standards.
• Performs other duties as assigned.

Typical Physical Demands:

Regularly use hands to manipulate tools, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 75 lbs.

Typical Work Conditions:

Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday.

Who We're Looking For

• High school diploma or GED
• Minimum of 10 years maintenance experience
• Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection
• Solid Computer Skills
• Demonstrated strong customer service skills
• Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
• Ability to diagnose problems
• Ability to perform Quality Control inspections on work and repairs completed
• Demonstrated ability to train on skill trades
• Demonstrated strong written and verbal communication skills.
• Strong time management skills.
• Ability to provide guidance and training to technicians.
• Ability to travel up to 10% of the time
• Possession of a valid state issued Drivers License and safe driving record is required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.