Quality Control Supervisor – JBLM, WA 1

Serco; Washington; On-site; USD 78,000 - 105,000; Full time

Job summary

Serco Inc. is seeking a Quality Inspection Supervisor at Joint Base Lewis-McChord (WA). You will supervise inspectors, visually check products, and ensure conformance to standards while supporting military contract requirements.

The role emphasizes experience with quality control processes, reading drawings, and using measurement tools. Travel up to 75% may be required, and a Secret clearance is required.

Qualifications

• HS Diploma or GED with 5 years of quality control inspection experience.
• 2 years of experience as a Quality Control Supervisor on military contracts.
• Ability to read engineering drawings and interconnection diagrams.
• Experience with measuring devices such as gauges, meters, and calipers.
• Willingness to travel up to 75%.

Responsibilities

• Visually inspects products according to specifications using calipers, micrometers, and gauges.
• Recommend adjustments to production processes and procedures to improve quality and efficiency.
• Adhere to all processes and procedures per established Quality Management System (QMS).
• Complete basic electrical and mechanical testing of subsystem assemblies between manufacturing processes and integration.
• Inspect platforms/vehicles to ensure equipment is ready for subsystem integration.
• Maintain accurate records of inspection results, test data, and quality control processes; report findings to management.
• Review inspection results for trend analysis and root cause analysis; propose corrective actions.
• Collaborate with subject matter experts.

Skills

Active secret clearance

Reading engineering drawings

Interconnection diagrams

Electronics

Vehicle operation

Electrical wiring

Product assembly

Use of gauges/calipers/meters

Travel readiness

Education

HS Diploma/GED

Job description

Position Description & Qualifications

Looking for a quality inspection opportunity at a fast paced, high impact team? Discover this great opportunity at our Joint Base Lewis-McCord, WA location. Bring your expertise to make an impact on our military defense and safety of our soldiers by discovering your new role supporting this critical mission.

This position is contingent upon your ability to maintain your Secret clearance.

Serco supports the US Army as a prime contractor for their Next Generation Command and Control (NGC2) contract which supports integrating capabilities that enable the service to employ Command Posts (CP) across the operational spectrum. Our team develops, integrates, and maintains modern and mobile solutions for an integrated CP infrastructure.

You will be part of a team that works closely with the customer and other Serco functional area teams to deliver quality systems and associated supporting documentation. The team has been recognized by the Army Customer and the industry for their outstanding contributions to the contract and program.

In this role, you will supervise others as well as participate in the following:

• Visually inspects products according to specifications to ensure conformity to established standards, using a variety of measuring instruments, calipers, micrometers, and gauges
• Recommend adjustments to production processes and procedures to improve quality and efficiency
• Adhere to all processes and procedures per established Quality Management System.
• Complete basic electrical and mechanical testing of subsystem assemblies between manufacturing processes and integration to ensure the accuracy of final products
• Inspect platforms/vehicles to ensure equipment is ready for subsystem integration
• Assist in developing and maintain accurate records of inspection results, test data, and quality control processes, reporting findings to management
• Review inspection results for trend analysis and root cause analysis to propose corrective actions
• Collaborate with subject matter experts

To be successful in this role, you will have:

• An active Secret clearance.
• A HS Diploma/GED with 5 years of experience as a product quality control inspector
• 2 years of experience being a Quality Control Supervisor and supporting military contracts
• Experience and/or training in: electronics, vehicle operation, electrical wiring, and product assembly.
• The ability to read engineering drawings and interconnection diagrams
• Comfortable standing or walking for long periods of time
• Ability to use measuring devices like gauges, meters, and calipers.
• Demonstrate technical proficiency.
• Problem-solving skills
• Effective written and oral communication skills
• The ability to travel up to 75% of the time.

Additional desired experience and skills:

• Understanding of an ISO 9001:2015 QMS system
• Associate’s degree in engineering or technical discipline preferred
• Physical ability to lift heavy objects.
• Familiar with Lean Six Sigma or process improvement concepts

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits — Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .