Quality Control Supervisor

Nouryon; Salisbury (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Nouryon in Salisbury, NC is seeking a Quality Control Supervisor to lead QC operations, oversee the quality management system, and drive continual improvement across quality processes and standards.

You will supervise QC technicians, ensure laboratory operations run effectively, and partner with manufacturing and other teams to ensure products meet quality, regulatory, and customer requirements.

Qualifications

• Bachelor’s degree in Business, Quality, Statistics, Chemistry, Mathematics, or a related field preferred.
• Experience with quality management systems in a manufacturing environment.
• Knowledge of ISO 9001, RC 14001, EFfCI, GMP, HALAL, KOSHER, and SAP.

Responsibilities

• Lead daily Quality Control laboratory operations including testing and inspection of raw materials, in-process materials, and finished products.
• Supervise, coach, and develop QC Technicians and analysts, including training and performance management.
• Maintain site Quality Control and Quality Management Systems ensuring compliance with standards and procedures.
• Lead investigations into non-conformances, OOS, technical complaints, and root cause analysis with corrective actions.
• Track product history and quality trends using Statistical Quality Control (SQC) and other analytical tools.
• Lead quality improvement meetings with Production and other functions to address quality, materials, scheduling, and process issues.
• Serve as site representative for ISO 9001, EFfCI, HALAL, KOSHER, RC 14001, GMP, and other quality standards.
• Support audits and maintain records including COAs and GMP documentation.
• Interface with SAP, MES, and other quality data systems; manage QM activities.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business, Quality, Statistics, Chemistry or Mathematics

Tools

SAP

Microsoft Excel

Minitab

Job description

At Nouryon, we create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. We are looking for team members who bring ideas forward, champion others, and work together to do better. Does that sound like you?

As a Quality Control Supervisor, you will lead quality control operations for the Salisbury site and oversee the site’s quality management system. You’ll supervise and develop the QC team, ensure laboratory operations run effectively, and drive continuous improvement across quality processes, systems, and standards.

This role is a key partner to manufacturing, customers, and other internal teams, helping ensure products consistently meet quality, regulatory, customer, and business requirements.

In your future role as Quality Control Supervisor, you will:

• Lead daily Quality Control laboratory operations , including testing and inspection of raw materials, in-process materials, and finished products.
• Supervise, coach, and develop QC Technicians and analysts, including training, performance management, productivity, and development plans.
• Maintain site Quality Control and Quality Management Systems , ensuring compliance with applicable standards and procedures.
• Lead investigations into non-conformances, OOS results, technical complaints, product/process deviations, and quality issues , including root cause analysis and corrective/preventive actions.
• Track product history, quality trends, and performance using Statistical Quality Control (SQC) and other analytical tools.
• Lead quality improvement meetings and collaborate with Production and other functions to address quality, raw material, specification, scheduling, and process issues.
• Serve as the site representative for ISO 9001, EFfCI, HALAL, KOSHER, RC 14001, GMP , and other applicable quality standards.
• Support and participate in internal, corporate, customer, and external certification audits, including audit preparation, findings, corrective actions, and timely closure.
• Maintain the Quality Manual, Quality Policy, training documentation, and personnel qualification records .
• Oversee final documentation review and approval for production and support quality inputs for specifications, inspection plans, and Certificates of Analysis (COAs).
• Manage SAP QM activities, including quality plans, quality characteristics, methods, COAs, and Material Master QM setup and updates.
• Partner with customers and internal teams to resolve COA issues, quality concerns, and product requirements.
• Develop and maintain the QC department budget and support annual quality objectives and goals.
• Provide data, metrics, dashboards, trend analysis, and root cause analysis to support performance improvement and corporate initiatives.
• Identify key quality characteristics, establish appropriate metrics, collect data, and analyze results to drive continuous improvement.
• Support process improvement initiatives using Lean Six Sigma principles and help develop improved testing methods that meet customer requirements efficiently and competitively.
• Ensure applicable GMP and safe work practices are followed within the quality department and support site HSES activities.
• Support corporate quality initiatives, Management of Change (MOC), product reviews, and other quality improvement projects.
• Interface with SAP, MES, and other quality data systems and maintain information related to OOS materials and dispositions.

We believe you bring:

• Bachelor’s degree in Business, Quality, Statistics, Chemistry, Mathematics, or a related field preferred.
• Experience working with quality management systems , preferably in a manufacturing environment.
• Knowledge of ISO 9001, RC 14001, EFfCI, GMP, HALAL, KOSHER, and SAP .
• Six Sigma Green Belt certification or higher preferred.
• Strong knowledge and experience with Statistical Quality Control (SQC) , including predictive and regression analytics.
• Proficiency with Microsoft Excel and Minitab or similar statistical software.
• Knowledge of Lean Six Sigma methodologies and continuous improvement practices.
• Familiarity with the IPEC-PQG GMP Guide for Pharmaceutical Excipients and/or equivalent Cosmetic GMP standards.
• Experience with Personal Care Polymers and/or the Personal Care industry is a plus.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable improvements.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong interpersonal skills and the ability to work effectively with Production, Customer Service, customers, and other internal and external stakeholders.
• Ability to work independently, manage priorities effectively, and make objective, constructive recommendations.
• Comfortable working in a manufacturing and laboratory environment .
• Commitment to safe work practices and a strong understanding of HSES principles.

Additional Details:

This is a permanent position on a full-time basis, reporting to the PQCI Manager and will be based at our site in Salisbury, NC.