Quality Control Specialist -Security Industry

Servexo, Inc.; Jacksonville (FL); On-site; USD 55,000 - 56,000; Full time

Job summary

Servexo Protective Services seeks an experienced Quality Control Manager / Contract Compliance Manager to administer the Contractor Quality Control program for a multi-year DoD naval guard services contract.

The role collaborates with the Program Manager, Site Supervisors, and the Government COR on performance, documentation, and reporting, ensuring compliance across all requirements and schedules.

Qualifications

• Minimum 3 years of quality control/contract compliance experience, federal preferred.
• Knowledge of DoD/Navy contract performance management including PWS, QC Plans, PAP, and CDR response.
• Ability to prepare professional written reports and corrective action plans.

Responsibilities

• Own the Quality Control Plan; ensure full compliance with the PWS.
• Identify non-compliance and coordinate corrective actions with PM and Supervisors.
• Prepare and maintain PAWs; compile MPAS for COR submission.
• Maintain certificate tracking; track training and certifications.
• Liaise with Government COR, SPAR, and PARs on quality and compliance matters.
• Review Incident Reports and Discrepancy Reports for timeliness and accuracy.

Skills

DoD/Navy contract management

Documentation/reporting

Organizational skills

Background check clearance

Driver's license Florida

Education

Associate's or Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: DLA Distribution - NAS Jacksonville - Jacksonville, FL 32212, Position Type: Full Time, Education Level: High School, Salary Range: $55,000.00 - $56,000.00 Salary, Travel Percentage: None, Job Shift: Day, Job Category: Government, Company Overview

Servexo Protective Services seeks an experienced Quality Control Manager / Contract Compliance Manager to administer the Contractor Quality Control (QC) Program for a multi-year Department of the Navy armed and unarmed local guard services contract.

This role blends quality management, security operations compliance, and government contract program support. The QCM will work directly with the Program Manager, Site and Shift Supervisors, and the Government's Contracting Officer's Representative (COR) on all matters affecting contract performance, documentation, and reporting.

KEY RESPONSIBILITIES

1. Quality Control Plan Ownership
   
   
   
   • Develop, implement, maintain, and update the written Contractor Quality Control Plan in full compliance with the PWS
   
   
   • Design and execute a systematic inspection schedule covering all guard posts, shifts, and duty positions across both contract locations
   
   
   
   


2. Federal Contract Compliance — DoD / Navy
   
   
   
   • Identify and document any instances of non-compliance; coordinate corrective actions with the Program Manager and Supervisors before the Government identifies a deficiency
   
   
   • Monitor FPCON changes and verify the guard force responds in compliance with pre-planned requirements under the contract
   
   
   
   


3. Performance Assessment Reporting (PAWs / MPAS)
   
   
   
   • Prepare and maintain Performance Assessment Worksheets (PAWs) documenting QC inspection outcomes at the frequency required by the PAP
   
   
   • Compile and submit Monthly Performance Assessment Summaries (MPAS) to the Program Manager for submission to the COR
   
   
   
   


4. Training & Certification Compliance Audits
   
   
   
   • Maintain a master tracking system for all personnel certifications including initial training (J-0401000-09), annual sustainment training, CPR/AED/First Aid, weapons qualifications, quarterly deadly force training, and physical fitness testing
   
   
   
   


5. Government Stakeholder Liaison
   
   
   
   • Act as the Program Manager's designated representative for quality and compliance matters with the Government COR, Senior Performance Assessment Representative (SPAR), and Performance Assessment Representatives (PARs)
   
   
   
   


6. Incident & Discrepancy Documentation
   
   
   
   • Review all Incident Reports, Daily Security Logs, and Discrepancy Reports for completeness, accuracy, and compliance with reporting timelines
   
   
   
   

REQUIRED QUALIFICATIONS

• Minimum 3 years of quality control, contract compliance, or security operations management experience — federal government service contracts strongly preferred


• Working knowledge of DoD/Navy contract performance management including PWS execution, Quality Control Plans, Performance Assessment Plans, and CDR response


• Familiarity with CNIC guard force standards, NAVFAC contracting requirements, and applicable OPNAVINSTs governing armed security force operations


• Demonstrated ability to prepare professional written reports, corrective action plans, and government correspondence


• Strong organizational skills — ability to manage multiple certification tracking systems, inspection schedules, and reporting deadlines simultaneously


• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with electronic document management systems


• Must pass criminal background investigation and obtain base access credentials


• Valid Florida driver's license — reliable personal transportation required for travel between inspection sites

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field


• Prior military, law enforcement, or DoD armed security contractor experience


• ASIS International certification (CPP, PSP, or APP)


• Direct experience with SCA (Service Contract Act) compliance and wage determination administration in a federal contract environment


• Prior experience responding to Government CDRs, performance deductions, or CPARS evaluations

WORK ENVIRONMENT

• Work is performed in a combination of office and field environments — indoor post inspections, outdoor perimeter checks, and pier/fuel terminal access required


• Must be comfortable working in a DoD security environment with armed guard personnel, restricted areas, and active fuel terminal operations


• Schedule is part-time; additional hours may occasionally be needed prior to Performance Assessment Board meetings, COR inspections, or contract deliverable deadlines


• Occasional lifting up to 25 lbs; ability to walk, stand, and conduct extended post inspections required

ABOUT SERVEXO PROTECTIVE SERVICES

Servexo Protective Services is a nationally recognized provider of professional armed and unarmed security services for Department of Defense installations, federal facilities, and private sector clients. We hold ourselves to the highest standards of professionalism, compliance, and service — and we invest in the people who uphold those standards every day. Servexo is an Equal Opportunity Employer (EOE / M / F / D / V).