Quality Control Specialist I - Compliance & Insights

Apex Systems; Winchester (VA); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401K plan

Employee stock purchase program

Job summary

Everforth Apex Systems seeks a Quality Control Specialist I in Winchester, VA, with hybrid onsite requirements. You will monitor customer interactions for quality and regulatory compliance, and provide actionable feedback to teams and leadership.

The role emphasizes data-driven insights, training gaps, and process improvements. A 2–4 year background in quality control and strong communication are preferred.

Qualifications

• 2-4 years of relevant experience; cross-functional teams and projects.
• Experience applying knowledge of systems, procedures, policies, and practices.
• Strong verbal and written communication skills; ability to provide constructive feedback.

Responsibilities

• Monitor, document, and evaluate interactions to ensure service quality and compliance.
• Provide and document feedback to team members and leadership using standardized tools.
• Identify improvement areas and recognize positive performance; report potential fraud or abuse.

Skills

Quality control

Cross-functional teamwork

Active listening

Problem solving

Feedback delivery

Education

Associate degree in business/finance

Tools

Microsoft Office

Job description

Everforth Apex Systems seeks a Quality Control Specialist I in Winchester, VA, with hybrid onsite requirements. You will monitor customer interactions for quality and regulatory compliance, and provide actionable feedback to teams and leadership.

The role emphasizes data-driven insights, training gaps, and process improvements. A 2–4 year background in quality control and strong communication are preferred.