Quality Control Specialist

Roadway Moving; New York (NY); On-site; USD 31,684 - 48,216; Full time

Job summary

Roadway Moving in New York seeks a qualified professional to oversee packing and moving operations. Responsibilities include conducting inspections, delivering feedback, and maintaining client communication.

The ideal candidate will have experience in the moving industry, strong customer service skills, and a clean driving record. Salary ranges from $23 to $35 per hour, based on experience and role level.

Roadway Moving embraces diversity and is committed to building an inclusive environment.

Qualifications

• Prior experience in quality audit in the moving industry or hospitality is needed.
• Strong customer service skills; ability to remain calm, courteous, and solution-oriented.
• Physically able to be on-site, including walking, lifting, and evaluating loading processes.

Responsibilities

• Conduct on-site inspections of packing, loading, unloading, and overall move execution.
• Ensure all work meets company policies, customer expectations, and safety regulations.
• Deliver constructive feedback and on-the-spot coaching to moving crews.

Skills

Customer service skills

Problem-solving skills

Organizational skills

Job description

Key Responsibilities

• Conduct on-site inspections of packing, loading, unloading, and overall move execution
• Ensure all work meets company policies, customer expectations, and safety regulations
• Monitor crews in real time, offering support and resolving issues as they arise
• Deliver constructive feedback and on-the-spot coaching to moving crews
• Provide exceptional customer service and de‑escalate issues professionally when needed
• Serve as a key point of contact for clients during move execution, especially high‑profile individuals
• Maintain accurate records of job visits, client feedback, and quality metrics
• Collaborate with dispatch and operations to address issues and improve processes
• Identify recurring problems and recommend improvements to training or procedures
• Support new crew member training on quality standards, safety, and professionalism
• Generate reports when needed on field performance

Qualifications

• Prior experience in quality audit in the moving industry, consumer service, or hospitality is needed
• Moving experience is required
• Strong customer service skills; ability to remain calm, courteous, and solution‑oriented
• Must be comfortable dealing with high‑net‑worth and VIP clientele
• Clean driving record and valid driver’s license (company vehicle provided)
• Excellent communication skills (verbal and written in English)
• Proven ability to assess team performance and give effective feedback
• Physically able to be on‑site, including walking, lifting, and evaluating loading processes
• Strong organizational and problem‑solving skills
• Strong attention to detail
• Tech‑savvy and comfortable with basic reporting tools and mobile communication

Salary depends on the level of role and experience: $23/h - 35/h.

This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission.

Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.