Quality Control Manager - HITL

General Dynamics Information Technology; Myrtle Point (OR); Remote; USD 127,000 - 173,000; Full time

Job summary

A technology company serving Veterans seeks a Quality Control Manager in Myrtle Point, Oregon. This role involves managing FOIA/PA quality analysis processes and leading the quality control team to ensure standards are met. Candidates must have 7+ years of quality control experience and strong communication skills. The position offers remote work options and a competitive salary package based on location and experience.

Benefits

Medical and dental plans

401(k) plan with company match

Flexible work options

Parental leave

Qualifications

• 7+ years of progressive quality control experience with a BA/BS degree.
• Expertise in process improvement and technology adoption.
• Must pass government background screening.

Responsibilities

• Manage FOIA/PA quality analysis and ensure adherence to standards.
• Lead meetings for cross-functional collaboration.
• Train quality control analysts.

Skills

Quality control management

Communication skills

Process improvement

Stakeholder engagement

Education

BA/BS degree

Master's degree

Job description

Overview

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.

Responsibilities

• Manages the FOIA/PA quality analysis process and provides leadership to ensure the external and internal requirements are met before redacted documents are delivered to VBA customer.
• Lead regular meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address quality issues.
• Manages quality control analysts and ensures quality control standards are met.
• Interacts with FOIA/PA subject matter experts to ensure technical accuracy of completed redaction documents.
• Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.
• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.
• Maintains current knowledge of FOIA/PA technology, functionality and capabilities.
• Build and maintain productive relationships across internal teams, external partners, and executive leadership.
• Participate in cross-functional FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination.

Qualifications

• 7+ years of progressive quality control experience with a BA/BS degree
• 2+ years of experience evaluating redacted documents for FOIA or PA purposes
• Expertise in process improvement, technology adoption, and stakeholder engagement strategies.
• Outstanding written and verbal communication skills with the ability to present to business leaders
• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Desired Qualifications

• Master\'s degree
• Current or previous Veterans Affairs experience
• Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus

Why GDIT

• Work on a mission that matters—delivering outcomes for Veterans and their families.
• Access the latest cloud and automation technologies in a modern engineering environment.
• Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.
• Be part of a collaborative team driving innovation in government IT.

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule and Location

• Scheduled Weekly Hours: 40

• Travel Required: 10-25%

• Telecommuting Options: Remote

• Work Location: Any Location / Remote

Additional Information

• Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, dental and vision plans, a 401(k) plan with company match, paid time off, parental leave, and other protections. GDIT offers flexible work options and a concise overview of benefits.