Quality Control Manager - 60020798

State-of-South-Carolina; South Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision, long-term (LTD

Life insurance for employees, spouse,

Children coverage

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

SC Deferred Compensation

Retirement options SCRS/State ORP

Job summary

The South Carolina Department of Administration's Division of Enterprise Applications (DEA) seeks an experienced Quality Control Manager to lead enterprise QA, testing validation, and release readiness for SCEIS and related enterprise apps. The role is onsite in Columbia, SC, with emphasis on governance, automation, and continuous improvement.

Responsibilities include directing QA activities across enhancements and production releases, ensuring compliant quality standards, and coordinating with

Qualifications

• Bachelor's degree and test strategy experience per requirements.
• Experience in testing governance and release readiness.
• Ability to lead enterprise QA teams.
• Knowledge of testing standards and processes.

Responsibilities

• Manage the Quality Control organization and oversee quality activities supporting SCEIS and enterprise applications.
• Direct quality management activities for system enhancements, upgrades, and production support.
• Establish governance processes supporting ALM activities and enterprise testing efforts.
• Oversee enterprise testing activities for enhancements, upgrades, projects and releases.
• Validate testing outcomes and support release approvals and development readiness.
• Support implementation and maintenance of test automation capabilities and testing frameworks.
• Oversee defect management processes and conduct root cause analysis.
• Support Change Management and quality governance dashboards and reporting.
• Maintain testing documentation, quality records, and audit readiness.
• Support division priorities and cross-functional efforts.

Skills

Quality Assurance

Leadership

Test Automation

ALM Governance

Stakeholder Management

Communication

Risk Analysis

Process Improvement

Test Planning

Education

Bachelor's degree in IT/related field

Extensive QA leadership experience

Job description

Quality Control Manager

The Department of Administration's (Admin) Division of Enterprise Applications (DEA) is seeking an experienced IT Director I to join the team. We are in growth mode, and it is an exciting time to be a contributing member to SC Enterprise Information System (SCEIS)! SCEIS is the backbone of our business processes and ultimately empowers decision makers to improve government for the citizens. If you enjoy working at the intersection of people, process, and technology, and are motivated by a fast paced, multi tasked and transforming environment, then this position could be for you! In this role you will be responsible for leading enterprise quality assurance, testing validation, and release readiness activities supporting South Carolina Enterprise Information System (SCEIS) and related enterprise applications. Provide strategic leadership for quality management, testing governance, automation, and continuous improvement initiatives to ensure enterprise solutions are secure, reliable, compliant, and aligned with business objectives.

This position is onsite in beautiful Columbia, SC.

Responsibilities of the Quality Control Manager:

• Manage the Quality Control organization and oversee quality activities supporting SCEIS and enterprise applications. Establish and maintain quality standards, quality protocols, testing methodologies, and quality procedures.
  
• Direct quality management activities supporting system enhancements, projects, upgrades, and production support. Ensure quality management activities align with business requirements and organizational objectives.
  
• Establish governance processes supporting Application Lifecycle Management (ALM) activities and enterprise testing efforts. Ensure testing activities support business process requirements and system modifications.
  
• Oversee enterprise testing activities supporting application enhancements, upgrades, projects, and production releases. Coordinate testing activities to ensure release readiness and production quality requirements are achieved.
• Validate testing outcomes and ensure quality standards are met prior to implementation. Support release approval activities and development readiness efforts.
• Support implementation and maintenance of test automation capabilities and testing frameworks. Maintain testing assets, testing documentation, and testing methodologies. Promote automation initiatives and enterprise testing best practices.
  
• Oversee defect management processes and resolution activities. Conduct root cause analysis and recommend corrective actions. Monitor quality metrics, testing outcomes, and defect trends. Support continuous improvement initiatives based on testing results and operational performance.
• Support Change Management processes and quality governance activities. Develop and maintain quality metrics, dashboards, and performance reporting. Provide status updates, recommendations, and quality assessments to leadership and stakeholders.
• Maintain testing documentation, quality records, governance artifacts, and operational procedures. Support internal and external audit activities. Ensure compliance with established quality standards, protocols, and organizational requirements.
  
• Support division priorities, strategic initiatives, and special projects. Provide subject matter expertise to leadership, technical teams, and business stakeholders. Assist with cross-functional efforts supporting organizational objectives.
  

• A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information systems, or a related field and experience in test strategy and planning, oversight of test execution, defect management, release readiness, test automation, and quality reporting. Relevant experience may substitute for the degree on a year-for-year basis.
• Extensive experience leading enterprise software quality assurance and testing within complex information technology environments with demonstrated experience leading and developing technical and/or quality assurance teams, establishing testing standards.

Additional Requirements:

• Strong leadership, people-management, communication, analytical, and problem-solving skills, with the ability to coach, develop, and build an effective quality-focused team, and communicate risks and recommendations to business, technical, and leadership stakeholders.
• Strong knowledge of software quality assurance and testing methodologies, standards, and best practices.
• Ability to lead, prioritize, and coordinate testing activities across projects, enhancements, upgrades, and production support while establishing team priorities, promoting accountability, and driving continuous improvement.
• Ability to interpret complex business and technical requirements and determine appropriate testing approaches, scope, and coverage.
• Knowledge of test strategy, test planning, requirements traceability, test coverage, and test case development.
• Ability to ensure testing effectively addresses business and technical requirements and provides appropriate coverage of system changes.
• Position may require overnight travel.
• Position may require employee to work evenings and weekends.
• Position requires on call shifts and call back.
• Position may be required to report to work during emergency situations.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.