Quality Control Manager

Citigroup; Ketchikan (AK); On-site; USD 108,000 - 175,000; Full time

Job summary

Citigroup in Alaska (Ketchikan) seeks a Quality Control Manager who champions teamwork and meticulous quality oversight. The position carries a salary range of $108,000 to $175,000, reflecting a broad mandate to uphold rigorous standards and responsible ownership across initiatives.

You will lead data-informed decisions, monitor critical metrics, and ensure resources and schedules align with strategic goals.

Qualifications

• Demonstrated eye for detail and quality control.
• Experience building scalable processes and improving workflows.
• Ability to interpret metrics and translate data into actionable steps.

Responsibilities

• Keep backlog honest and prioritized with clear visibility on what's next
• Notice when a general metric is misleading and investigate root causes
• Track key metrics and report findings weekly to leadership
• Streamline leadership processes that are no longer efficient
• Make fast, data-driven decisions when metrics diverge
• Coordinate scheduling, resources, and logistics for tasks

Skills

Attention to Detail

Team leadership

Collaboration

Relationship Building

Job description

The general ground is shifting, and Citigroup wants a Quality Control Manager in AK who sees Teamwork as the way through. Cut to the chase and you get $108,000 - $175,000, a general mandate, and Citigroup colleagues who treat ownership as the default.

Key Responsibilities

• Keep the Citigroup backlog ruthlessly honest about what's truly next
• Notice when a general metric is lying and dig in
• Track key metrics and report findings to your manager each week
• Trim Leadership processes that have quietly outlived their purpose
• Make the fast-paced call when the data points two different directions
• Coordinate scheduling, resources, and logistics for assigned tasks

What You'll Bring

• Proven Attention to Detail judgment when the textbook answer doesn't fit
• A Citigroup mindset: scrappy today, scalable tomorrow
• A collaborator's reflex to share credit and absorb blame
• A solid foundation in Relationship Building, refined over 6+ years
• Flexibility to adapt your approach as business needs evolve
• The reliability that lets a manager stop checking in

At Citigroup, a service-minded Ketchikan-based studio, the whole mission boils down to making Team Leadership feel effortless for everyone downstream. Our Ketchikan, AK culture runs on written context, generous handoffs, and very few status meetings.

From the $108,000 - $175,000 starting line, expect coaching that grows your Organization and benefits that quietly cover the rest of life.

As recently as today, Citigroup reopened the doors on this one.