Quality Control Manager

LHH; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

LHH is seeking a Quality Control Manager to lead and enhance its residential mortgage QC program. The role partners with compliance, lending, operations, and third-party vendors to ensure adherence to investor guidelines and regulatory requirements.

The ideal candidate will own the program, drive continuous improvement, and collaborate across departments to mitigate risk and strengthen controls in mortgage operations.

Qualifications

• 5+ years of experience in residential mortgage quality control, mortgage compliance, underwriting, audit, or a related function.
• Strong understanding of mortgage loan processing, underwriting, closing, and servicing activities.
• Knowledge of agency and investor requirements, including FNMA, FHLMC, FHA, VA, and related guidelines.
• Working knowledge of applicable mortgage regulations, including HMDA, RESPA, TILA, ECOA, Fair Lending, and other federal and state requirements.
• Ability to independently analyze findings and exercise sound professional judgment.
• Experience working with third-party review vendors, auditors, or regulatory entities preferred.
• Strong analytical, organizational, and communication skills.
• Bachelor's degree preferred; relevant industry certifications are a plus.

Responsibilities

• Manage the organization's residential mortgage quality control program and monthly review schedule.
• Coordinate and serve as the primary liaison with third-party QC vendors.
• Review, analyze, and validate quality control findings and identify trends, root causes, and potential areas of risk.
• Partner with business leaders to evaluate findings, implement corrective actions, and improve processes.
• Monitor evolving regulatory requirements and investor guidelines impacting mortgage operations.
• Develop reporting and presentations for management related to quality control results, trends, and risk assessments.
• Support broader risk and compliance initiatives, including regulatory reporting and monitoring activities.
• Participate in vendor oversight, control testing, and business continuity efforts as needed.
• Recommend process improvements that strengthen controls, mitigate risk, and enhance operational effectiveness.

Skills

Mortgage QC

Regulatory knowledge

Vendor management

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

A well-established and growing financial institution is seeking a Quality Control Manager to oversee and enhance its residential mortgage quality control program. This position serves as a key subject matter expert within the organization, partnering with compliance, lending, operations, and third-party vendors to ensure adherence to regulatory requirements, investor guidelines, and industry best practices.

This is an excellent opportunity for a mortgage quality control professional who enjoys program ownership, cross-functional collaboration, and driving continuous improvement.

Key Responsibilities

• Manage the organization's residential mortgage quality control program and monthly review schedule.
• Coordinate and serve as the primary liaison with third-party QC vendors.
• Review, analyze, and validate quality control findings and identify trends, root causes, and potential areas of risk.
• Partner with business leaders to evaluate findings, implement corrective actions, and improve processes.
• Monitor evolving regulatory requirements and investor guidelines impacting mortgage operations.
• Develop reporting and presentations for management related to quality control results, trends, and risk assessments.
• Support broader risk and compliance initiatives, including regulatory reporting and monitoring activities.
• Participate in vendor oversight, control testing, and business continuity efforts as needed.
• Recommend process improvements that strengthen controls, mitigate risk, and enhance operational effectiveness.

Qualifications

• 5+ years of experience in residential mortgage quality control, mortgage compliance, underwriting, audit, or a related function.
• Strong understanding of mortgage loan processing, underwriting, closing, and servicing activities.
• Knowledge of agency and investor requirements, including FNMA, FHLMC, FHA, VA, and related guidelines.
• Working knowledge of applicable mortgage regulations, including HMDA, RESPA, TILA, ECOA, Fair Lending, and other federal and state requirements.
• Ability to independently analyze findings and exercise sound professional judgment.
• Experience working with third-party review vendors, auditors, or regulatory entities preferred.
• Strong analytical, organizational, and communication skills.
• Bachelor's degree preferred; relevant industry certifications are a plus.

Ideal Candidate

The successful candidate will bring deep mortgage QC expertise and the ability to serve as a trusted advisor to leadership. This individual should be comfortable navigating complex regulatory environments, managing competing priorities, and collaborating with stakeholders across multiple departments. Strong relationship-building skills and the ability to handle constructive discussions around audit and QC findings are essential.

Why Consider This Opportunity?

• High-visibility role with ownership of a critical risk management function.
• Opportunity to influence processes and drive program improvements.
• Collaborative and team-oriented culture.
• Stable organization with a strong reputation and long-term growth strategy.