Quality Control Laboratory Manager

APAC-Tennessee, Inc.; Memphis (TN); On-site; USD 85,000 - 115,000; Full time

Job summary

APAC-Tennessee, Inc. is seeking a Quality Control (QC) Manager to provide technical leadership and ensure product quality across our quality control department, external/internal customers, and sales teams.

The role emphasizes Safety, Integrity and Quality, leading the QC team, maintaining QA processes, and mentoring staff while ensuring compliance with state and federal regulations in a fast-paced environment.

Qualifications

• GED or higher required; 4+ years in quality control preferred; 2+ years managing a staff of 2+; Geology Engineering or technical degree may substitute years of experience.
• Must possess or be able to obtain ArDOT Basic Aggregate and HMA Certification, TDOT HMA Certification including mixture design, MDOT CAT I and CAT II.

Responsibilities

• Provide leadership to develop and sustain a team aligned with Safety, Integrity & Quality.
• Support safe production activities with the goal of ZERO incidents.
• Maintain QC/QA processes to meet state and federal requirements.
• Create awareness of KPIs and cost control across teams.
• Maintain strong communication with all lines of business and customers.

Skills

Quality control leadership

Safety compliance

KPI tracking

Customer communication

Mentoring

Education

Geology Engineering

Job description

The Quality Control (QC) Manager is responsible for providing technical expertise, support and guidance to Standard Construction quality control department, external/internal customers, and sales team ensuring the highest product quality and customer service. They will build partnerships with other leaders and their teams working collaboratively to meet shared company objectives. They must demonstrate continuous leadership in supporting our core values: Safety, Integrity, and Quality.

Key Responsibilities (Essential Duties and Functions)

• Responsible to provide leadership that develops and sustains a team that supports our core values of Safety, Integrity & Quality.
• Support and lead the QC team in safe production activities with the goal of sustaining ZERO incidents.
• Maintain QC/QA processes for facilities to ensure Standard Construction meets and exceeds state and federal requirements.
• Create awareness among personnel regarding KPI’s (key performance indicators) and cost control.
• Support product quality and customer service by maintaining strong line of communication with all lines of business, management, and their teams.
• Support customers and sales team demand for samples to be collected, packaged, tested, and sent out.
• Interacts directly with internal and external customers through effective communication to satisfy material submittal and testing deadlines.
• Work with internal HMA production and QC to meet their needs.
• Troubleshoot issues that arise from customers by analyzing and evaluating specific conditions or situations to the best benefit of the company and the customer.
• Effectively manage employee performance through (FLT) Frontline Leadership Training that includes but is not limited to coaching, feedback (written and verbal), rewards, and discipline when necessary.
• Maintain current QC/QA certifications.
• Prism master user to enter, review product changes, and revise active mixtures.
• Strictly adhere to safety requirements and procedures as outlined in Standard Construction safety policies and procedures.
• Adhere to all applicable regulations including (MSHA) Mine Safety and Health Administration and (OSHA) Occupational Safety and Health Administration aggregate production, safety, environmental, state, federal, and company policies; ensure observance and compliance of such regulations.
• Oversee and ensure lab equipment and reference materials are maintained and up to date.
• Mentor others in the areas of technical, operational, customer relations and supervisory functions.
• Regular and timely onsite attendance is required.

Managerial Duties/Function

• Actively participate in industry associations of states within the company footprint. Support and maintain a working relationship with state, local and private agencies.
• Manage all financial aspects of the quality control business unit.
• Perform business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment.
• Review tests and procedures performed to ensure the results conform to the established procedures and policies.
• Oversight on specialty products and products with tight tolerance: Specialty blends
• Testing and creating new products
• Conduct laboratory tours and explain operating procedures to the public and visitors.
• Manage laboratory and field QC Technicians including but not limited to, employee workloads, schedules and staffing needs.
• Verify and oversee all training/certifications for lab employees.
• Assist with Interviewing and hiring process as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or general education degree (GED) required.
• 4 or more years of experience in quality control preferred.
• 2 or more years of experience managing a staff of 2 or more employees.
• An Geology Engineering or technical degree from an accredited university may be substituted for years of experience stated above on a year by year basis.
• Should possess or have the ability to obtain the following certifications: ArDOT Basic Aggregate and HMA Certification, TDOT HMA Certification including mixture design, MDOT CAT I and CAT II.