Quality Control Inspector

GCE; Clarksville (TN); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Global Connections to Employment (GCE) is seeking a Custodial Quality Control Inspector to ensure adherence to the Quality Control Plan and performance standards at the assigned worksite. You will inspect services for defects, timeliness, and discrepancies, and provide root cause analyses and corrective recommendations to the Project Manager and team.

The role requires strong communication, teamwork, and the ability to pass background screenings.

Qualifications

• Two+ years of custodial services experience required.
• Knowledge of Ability One mission and expectations.
• Excellent oral and written communication skills required.
• Strong customer service and teamwork abilities required.
• Physically able to perform general custodial tasks and lift up to 50 pounds.
• Must meet eligibility requirements for the contract and pass background screenings.

Responsibilities

• Inspect services for defects, timeliness, and discrepancies under the Quality Control Plan.
• Provide root cause analysis of customer complaints and recommend corrective actions.
• Collaborate with Project Manager and operations staff to meet performance objectives.
• May travel to various locations and work varied shifts, including weekends and holidays.

Skills

Custodial experience

Ability One knowledge

Communication skills

Team player

Physical ability

Background screenings

Driver's license

Eligibility for contract work

Customer service

Job description

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org.

Overview

The Custodial Quality Control Inspector will be responsible for the GCE Quality Control Plan (QCP) adherence as it pertains to the performance standards of the specific worksite(s) assigned. The QC Inspector is responsible for providing the Project Manager and the operational staff with established performance objectives and inspecting services for defects, timeliness, and discrepancies. This position will receive, investigate, and provide root cause analysis regarding customer complaints and provide recommendations to correct when deficiencies are confirmed.

Role Requirements

• Must have a minimum of two (2) years of experience in custodial services.
• Must possess knowledge of Ability One mission and expectations.
• Must have excellent oral and written communication skills.
• Must have excellent team member/customer service skills.
• Must be physically able to perform general tasks detailed in the assigned contract.
• Must interact appropriately with customers and team members.
• May require a valid driver’s license in the state they reside, have a satisfactory driving record, and be insurable under company policy.
• Must meet eligibility requirements for work assignment on the specified contract(s).
• Must be able to pass organization screening requirements, including state or federal background screenings, as appropriate.

Physical Requirements:

May travel to and from various locations and buildings throughout the year and in various weather conditions. Most work will take place indoors. May work with cleaning chemicals. Will be required to follow the Emergency Operations Work Assignment per customer requirements. Schedules are subject to change. May require working early morning, mid-morning, afternoon, and/or evening hours as well as weekends and holidays.

While performing this job's duties, the team member is regularly required to bend, crouch, walk, climb stairs and ladders, reach above head, sit (to drive), and lift up to 40 pounds. Will occasionally be required to lift or move up to 50 pounds.

The mental demands, physical demands, and environmental factors described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED