Quality Control Documentation Auditor

IMS, Inc.; Village of Liverpool (NY); On-site; USD 44,000 - 48,800; Full time

Benefits offered by this job

Benefits begin after 2 months

Weekly pay

Job summary

Immediate Mailing Services, Inc. in Liverpool, NY seeks a Quality Control Documentation Auditor to ensure accuracy, integrity, and compliance of production files and internal records.

You'll review live production files using quality checklists, audit documentation across SharePoint, Jira, HubSpot, and Microsoft Office, and identify defects or gaps.

This full‑time role includes shift differentials for 2nd and 3rd shifts, weekly pay, and benefits beginning after two full months of employment.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in documentation review, auditing, or quality assurance.
• Proficiency with SharePoint, Jira, HubSpot, and Microsoft Office Suite.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a deadline‑driven environment.
• Demonstrated ability to collaborate across departments and with leadership.

Responsibilities

• Quality Control & Production Auditing: Inspect materials, in‑process work, and completed production files to ensure compliance with quality standards.
• Documentation Review & Compliance: Audit documentation for accuracy, completeness, and regulatory compliance across platforms.
• Process Improvement & Reporting: Generate quality and audit reports, trend analyses, and summaries for management review.
• Training & Compliance Support: Assist with training staff and updating SOPs and training materials.

Skills

Attention to detail

Documentation auditing

Quality control

Cross-functional collaboration

Education

High school diploma or equivalent

Associate or Bachelor's preferred

Tools

SharePoint

Jira

HubSpot

Microsoft Office

Job description

Job Title

Quality Control Documentation Auditor

Job Overview

Department: Quality Control • Reports to: Quality Control Manager • Location: Liverpool

Full‑time, standard business hours 8:30 a.m. – 5:00 p.m., with flexibility to handle escalations or support during peak times or special projects.

Shift differential: 2nd Shift +$1/hr, 3rd Shift +$2/hr. Pay schedule: weekly. Compensation starts at $44,000 – $48,800 annually, depending on experience.

Benefits begin the first day after two full months of employment.

Position Summary

The Quality Control Documentation Auditor ensures the accuracy, integrity, and compliance of both production output and company documentation. This position audits production files, quality control records, and internal documentation across multiple systems to ensure adherence to established quality standards, regulatory requirements, and internal procedures.

This role works closely with production, compliance, and leadership teams to identify defects, documentation gaps, and process improvement opportunities. The ideal candidate is highly detail‑oriented, analytical, and experienced in quality control and documentation auditing within a production or manufacturing environment.

Essential Functions

• Quality Control & Production Auditing
  • Inspect materials, in‑process work, and completed production files to ensure compliance with quality standards before mailing or release.
  • Review live production files using established quality control checklists to prevent defects, breaches, or compliance failures.
  • Trace and investigate production errors or defective mail pieces to identify root causes.
  • Implement corrective and preventive actions to improve product quality and consistency.
• Documentation Review & Compliance
  • Audit documentation for accuracy, completeness, and compliance with company standards, SOPs, and regulatory requirements.
  • Review and verify records across SharePoint, Jira, HubSpot, Microsoft Office, and other documentation platforms.
  • Identify, correct, and document errors, inconsistencies, and gaps in records or reporting.
  • Maintain detailed audit logs, including findings, resolutions, and recurring trends.
• Process Improvement & Reporting
  • Monitor production and documentation workflows to ensure adherence to quality and compliance standards.
  • Collaborate with cross‑functional teams to improve document control, version management, and reporting accuracy.
  • Generate quality and audit reports, trend analyses, and summaries for management review.
  • Manage Jira boards to track, prioritize, and document quality and audit tasks.
• Training & Compliance Support
  • Assist with training production and administrative staff on quality control standards and documentation best practices.
  • Create, maintain, and update SOPs and training materials in collaboration with the compliance team.
  • Support internal and external audits and regulatory inspections as required.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in documentation review, auditing, or quality assurance.
• Proficiency with SharePoint, JIRA, HubSpot, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a deadline‑driven environment.
• Demonstrated ability to collaborate effectively across departments and with executive leadership.

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

• Work is performed in a warehouse, production, and office environment.
• May be exposed to varying temperatures, noise, dust, and printing chemicals.
• Requires frequent standing, walking, crouching, bending, kneeling, and use of repetitive hand motions.
• Ability to sit and work at a computer for extended periods.
• May occasionally be required to lift up to 20 pounds.
• Fast‑paced, deadline‑driven environment requiring the ability to manage multiple tasks simultaneously.

Note

This job description in no way states or implies that these are the only duties to be performed by this position’s employee(s). Employees will be required to follow any other job‑related instructions and perform any other job‑related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to reasonable modification to accommodate individuals with disabilities.

Equal Opportunity Employer

Immediate Mailing Services, Inc. is an Equal Opportunity–Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat to their own health, safety, or the health or safety of others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.