Quality Control - Auto Body Shop

C&L Auto Body & Towing; East Orange (NJ); On-site; USD 22,000 - 28,000; Full time

Job summary

C&L Autobody is seeking a detail-oriented Quality Control team member to ensure every customer receives a professional experience and every vehicle meets our quality standards before delivery. The role involves thorough inspections, documenting concerns, and clear communication with customers and technicians.

The Quality Control position emphasizes accuracy, organization, and a proactive approach to resolving issues, ensuring timely and satisfactory vehicle delivery.

Qualifications

• Customer-focused and professional with strong communication skills.
• Detail oriented, organized and thorough in inspections.
• Willingness to learn and adapt to shop processes.
• Ideally possesses automotive knowledge to assist in quality checks.
• Works well with others and communicates clearly with staff and customers.
• Not afraid to ask questions to ensure quality and customer satisfaction.
• Ideal candidate demonstrates commitment to quality and accuracy.

Responsibilities

• Meet with customers at vehicle drop-off and conduct a thorough check-in.
• Document primary concerns, vehicle condition, and requested repairs accurately.
• Capture a customer quality rating at drop-off and communicate expectations clearly.
• Perform a detailed final inspection of every completed vehicle.
• Verify repairs meet quality standards before delivery to the customer.
• Identify outstanding issues and coordinate with technicians to resolve them.
• Ensure vehicles are clean, complete, and ready for delivery.

Skills

Customer communication

Detail oriented

Automotive knowledge (optional)

Teamwork

Willingness to learn

Asking questions when needed

Job description

C&L Autobody is seeking a detail-oriented Quality Control team member responsible for ensuring every customer receives a professional experience and every vehicle meets our quality standards before delivery.

The Quality Control position at C&L Autobody is responsible for ensuring a positive customer experience from drop-off through delivery. This role will thoroughly check each vehicle, document the customer’s main concerns and quality rating, and communicate expectations clearly. At vehicle completion, the Quality Control team member will perform a final inspection to verify all repairs and workmanship meet C&L Autobody’s standards before the vehicle is approved for delivery.

Compensation

$16 - $20 hourly

Qualifications

• Good customer communication
• Open to learning new things
• Ideally has some automotive knowledge
• Detail oriented
• Works well with others
• Not afraid to ask questions
• Ideal Candidate:
• Highly organized, detail-oriented, professional, and customer-focused, with strong communication skills and a commitment to quality and customer satisfaction.

Responsibilities

• Meet with every customer at vehicle drop-off and conduct a thorough check-in.
• Document the customer’s primary concerns, vehicle condition, and requested repairs accurately.
• Capture a customer quality rating at drop-off and help ensure expectations are clearly communicated.
• Perform a detailed final inspection of every completed vehicle.
• Verify all repairs and workmanship have been completed properly and meet C&L Autobody’s quality standards.
• Identify any outstanding issues or corrections before the vehicle is released to the customer.
• Coordinate with technicians and management to resolve quality concerns promptly.
• Ensure vehicles are clean, complete, and ready for customer delivery.