Quality Control Associate

166 Proctor Loan Protector; Troy (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Benefits

401k Plan

Tuition Reimbursement

Paid Time Off

Job summary

Proctor Loan Protector in Troy, MI is seeking a Quality Control Associate to re-audit completed QA reviews and ensure consistency across teams. This non-exempt role focuses on maintaining accuracy in insurance processes and supporting continuous improvement.

You will identify discrepancies, document trends for training, and help sustain production metrics within a fast-paced, team-oriented environment that values attention to detail.

Qualifications

• High School Diploma or equivalent is required.
• Strong organizational and analytical skills are essential.
• Proficient in Word, Excel, and Access; Windows based environment.
• Quality/Production must meet or exceed standards.
• Attendance, professionalism and a positive attitude are expected.
• Quality and insurance experience is helpful; mortgage servicing, customer service, data entry are pluses.

Responsibilities

• Must understand all insurance processes and client business rules.
• Understand lender placed processes and insurance documents.
• Ensure information is updated accurately and production metrics are met.
• Compile discrepancies for training and trend analysis.
• Identify error trends and report to leadership.
• Prioritize workflow and work in a fast-paced team environment.

Skills

Windows

Excel

Word

Access

Analytical skills

Organizational skills

Attention to detail

Communication

Education

High School Diploma

Tools

Access

Excel

Word

Windows OS

Job description

Job Title: Quality Control Associate FLSA Status: Non-Exempt Department: Quality Control Reports to: Location: Quality Manager

Who are we?

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

What do we do?

Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work Being part of a team Career growth Ability to highlight your skills Feel valued Great benefits, pay and culture

Tell me more about this role, what would I be doing?

SUMMARY: The Quality Control Associate is responsible for re-audit of the completed reviews performed by the Quality Assurance Team(s) to ensure consistency within the QA function.

Essential Duties and Functions include the following:

• Must have a clear understanding of all insurance processes.
• Must understand the clients business rules.
• Understanding of insurance documents and the lender placed process.
• Understanding of procedures to ensure information is updated accurately and production metrics are reached.
• Compile and document discrepancies to be used for training and trend analysis.
• Identify error trends within processes and report to leadership.
• Attention to detail.
• Ability to prioritize workflow and work in a fast paced environment.
• Works well in a team environment.
• Perform additional duties as necessary.

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.

Qualifications:

Required:

• High School Diploma; or equivalent work experience helpful
• Strong organizational and analytical skills
• Proficient in Windows based environment – specifically Word, Excel, and Access
• Quality/Production must meet or exceed standards
• Attendance, professionalism and a positive attitude must be maintained
• Quality and insurance experience helpful
• Mortgage servicing, customer service, data entry experience a plus

Physical Requirements Necessary on a Regular Basis:

Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Sedentary work. Ability to sit at a desk 7-8 hours per day. Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company. This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Pay Range 16 - 17 Hourly

EEO Statement:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Other Information About Proctor Loan Protector

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public.