QUALITY CONTROL ANALYST - 60019548

State of Florida; Tallahassee (FL); On-site; USD 33,000 - 95,000; Full time

Job summary

An established state agency is seeking a Quality Control Analyst to ensure accurate eligibility determinations for public assistance programs. This role involves detailed analysis, field investigations, and collaboration with various stakeholders to uphold the integrity of the Economic Self Sufficiency Program. The ideal candidate will possess strong organizational skills, critical thinking abilities, and a commitment to serving the community. With a focus on quality control, this position offers a chance to make a significant impact on the lives of vulnerable individuals and families in Florida. Join a dedicated team in a full-time capacity, where your expertise will contribute to effective public service and community support.

Qualifications

• Must be a current DCF Economic Self Sufficiency employee.
• Two years of experience in determining Food Assistance eligibility.

Responsibilities

• Conduct timely and accurate reviews of eligibility decisions.
• Perform field investigations to verify eligibility elements.

Skills

Effective Communication

Reading Comprehension

Problem Identification

Active Listening

Critical Thinking

Information Gathering

Education

High School Diploma

Valid Florida Driver’s License

Tools

Microsoft Office

FLORIDA System

Job description

Requisition No: 846018

Agency: Children and Families

Working Title: QUALITY CONTROL ANALYST - 60019548

Position Number: 60019548

Salary: $33,760.00 - $94,348.57, in accordance with DCF salary policy.

Only current department employees are eligible to apply.

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash, and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating and recovering public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume. It is not acceptable to write “See Resume” on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

QUALITY CONTROL ANALYST – 60019548- ESS Program OPBI Quality Management

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at their designated office location. Some travel may be required. This is a full-time position working 40 hours per week. Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and may be required on short notice to perform duties and travel in support of disaster relief. During such events, the incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS:

• Must be a current Florida DCF Economic Self Sufficiency employee.
• Must have a valid Florida driver’s license.
• Must have a minimum of two years’ (24 months) documented work experience determining Food Assistance eligibility or oversight/monitoring.
• Willingness for overnight travel.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Experience as an Economic Self Sufficiency Specialist II.
• Experience as an Economic Self Sufficiency Specialist Supervisor.

POSITION DESCRIPTION

The Quality Control Analyst must demonstrate organizational skills and the ability to work independently. To carry out the responsibilities of this position, the incumbent must maintain a detailed working knowledge of SNAP (Food Assistance) policies administered by the ESS Program and federal policies and regulations governing Quality Control. Quality Control reviews involve monitoring and examination of agency case records, agency computerized eligibility systems, various related database systems, as well as client field visits and collateral contacts. Results are forwarded to the responsible federal agencies for use in national averages, analysis, sanctioning processes, and determination of state error rates. After completion of appropriate forms and reports, results are provided to ESS headquarters and regional staff for utilization in corrective action, training and policy development, as well as providing trend analysis for long-term planning. The incumbent must be computer proficient and knowledgeable of Microsoft Office, web-based services, and ESS systems such as the FLORIDA system.

JOB DESCRIPTION

• This is a professional position charged with timely and accurate completion of federally mandated analysis reviews of eligibility decisions made by Economic Self-sufficiency Services staff. The incumbent is responsible for providing data to be used as technical assistance in aiding the agency to reduce the amount of misspent funds for Medicaid and Food Assistance.
• Reviews all agency material on file germane to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems available; coding and completing the appropriate forms to reflect what is discovered.
• Initiates inquiries concerning questions of citizenship and alien status, residence, living arrangements, household composition, income, assets, etc. as they relate to the quality control review process.
• Schedules and conducts field investigations, including face-to-face interviews with recipients and collateral contacts, to establish and verify various elements of eligibility to determine the accuracy of the benefit amount issued by the state.
• Completes required forms and writes a narrative report on the finding of the review, detailing the nature and cause of any discrepancies discovered. Reports are provided to headquarters program staff, district office staff, and for federal re-review.
• Maintains knowledge of state policy and procedure changes and how those changes are interpreted under federal guidelines.
• Maintains knowledge of changes in federal quality control policy and procedures and their effect upon the review process.
• Provides clarifying information regarding any review questioned in the federal re-review process or in the state rebuttal process.
• Prepares for and participates in individual conferences with the unit supervisor and scheduled staff meetings.
• Attends training as needed to maintain expertise in area of assignment.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities (KSA’s)

• Writing - Communicating effectively with others in writing as indicated by the needs of the audience as well as being clear and concise.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking - Speaking to others to effectively convey information.
• Accounting - Identifying, verifying, and analyzing assistance group budgets to ensure correctness.
• Problem Identification - Identifying the nature of problems.
• Active Listening - Listening to what other people are saying and asking questions as appropriate.
• Information Gathering - Knowing how to find information and identifying essential information.
• Critical Thinking - Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Information Organization - Finding ways to structure or classify multiple pieces of information.
• Implementation Planning - Developing approaches for implementing an idea.
• Administration and Management - Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information.**

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment.

If you experience problems applying online, please call the People First Service Center at [phone].

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location:

ORLANDO, FL, US, 32801 LARGO, FL, US, 33778 FT LAUDERDALE, FL, US, 33309 GAINSEVILLE, FL, US, 32606 DAYTONA BEACH, FL, US, 32114 TALLAHASSEE, FL, US, 32303 MIAMI, FL, US, 33128 JACKSONVILLE, FL, US, 32211 PENSACOLA, FL, US, 32503 TAMPA, FL, US, 33612

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.