Quality & Continuous Improvement Specialist

Taylor Communications, Inc.; Murfreesboro (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health plans

Dental

Vision

Wellness program

Life & disability coverage

FSA/HSA

401(k) match

Paid time off

Holiday pay

Job summary

Taylor Corporation is seeking a Quality Assurance Specialist II to support quality, safety, and continuous improvement initiatives. This role works with site leadership to develop, maintain, and improve quality systems and processes.

We are looking for someone who understands what an effective quality system looks like, can work independently, and is comfortable identifying issues and putting improvements in place.

Qualifications

• Experience with quality systems in manufacturing.
• Knowledge of ISO quality standards.
• Experience developing or improving quality procedures and documentation.
• Ability to identify quality issues, investigate root causes, and implement corrective actions.
• Proficiency with MS Office (Excel, Word, PowerPoint).
• Good written and verbal communication.
• Strong math and attention to detail.
• Independent work style and ability to manage priorities.

Responsibilities

• Maintain ISO documentation, write/update forms, train employees on procedures.
• Generate, analyze, and report quality and safety KPI data to management.
• Review production documentation for compliance and identify improvements.
• Perform internal audits and compliance assessments.
• Support equipment calibration for ISO activities.
• Create eCARs and NCMRs.
• Develop, implement, and maintain quality systems and procedures.
• Assist with customer and third-party audits.
• Investigate quality issues, identify root causes, and implement corrective actions.
• Participate in continuous improvement projects to enhance quality and efficiency.

Skills

Quality systems

ISO standards

Root cause analysis

Communication

Math skills

Independent work

Prioritization

Team collaboration

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you. Want to be part of something powerful? It’s time to look at Taylor.

Your Opportunity:

Taylor Corporation is looking for a Quality Assurance Specialist II to support quality, safety, and continuous improvement initiatives. This position will work closely with site leadership to develop, maintain, and improve quality systems and processes. We are looking for someone who understands what an effective quality system looks like, can work independently, and is comfortable identifying issues and putting improvements in place.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Maintain ISO documented information, including writing, updating, and training employees on work instructions and forms.
• Generate, analyze, and report quality and safety KPI data to the management team.
• Review production documentation for compliance with quality standards and identify discrepancies or areas needing improvement.
• Perform internal audits and compliance assessments of production and quality systems.
• Support production in maintaining equipment calibration for ISO-related activities.
• Create and issue electronic corrective action reports (eCARs) and nonconforming material reports (NCMRs).
• Help develop, implement, and maintain quality management systems and procedures.
• Support management in maintaining and improving plant quality and safety standards.
• Assist with customer and third-party audits.
• Work with production and leadership teams to investigate quality issues, identify root causes, and implement corrective actions.
• Participate in continuous improvement projects to improve quality, efficiency, and operational processes.

Your Shift:

Approximately 7:00 AM to 4:00 PM, with flexibility to support second-shift operations and training as needed.

You Must Have:

• Experience working with quality systems and operating procedures in a manufacturing environment.
• Knowledge of ISO quality standards and quality management processes.
• Experience maintaining, developing, or improving quality procedures and documentation.
• Ability to identify quality issues, investigate root causes, and recommend corrective actions.
• Intermediate to advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Good mathematical skills and attention to detail.
• Basic knowledge of workplace safety standards.
• Ability to work independently, manage priorities, and collaborate with production and leadership teams.

We Would Also Prefer:

• Experience with ISO 9001 standards.
• Experience developing or managing quality systems and processes.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience using A3, 8D, or similar problem-solving methods.
• Quality experience in automotive or other manufacturing environments.
• Lean Six Sigma certification.
• Bachelor’s degree in a related field.
• 2+ years of relevant quality experience.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.