Quality & Continuous Improvement Leader

Swagelok North Carolina | East Tennessee; Matthews (NC); On-site; USD 95,000 - 135,000; Full time

Job summary

Swagelok North Carolina | East Tennessee seeks a Quality & Continuous Improvement (QCI) Manager to strengthen the Quality Management System and lead corrective actions. This role partners with leaders across departments to identify quality risks, resolve issues, and implement sustainable improvements.

You will balance daily quality work with longer-term improvement opportunities through data and audits. The ideal candidate will have ISO 9001 experience, strong root-cause analysis, and a track

Qualifications

• Bachelor's degree in Engineering, Operations, Supply Chain, Business, Quality Management, or related field.
• 7–15 years of progressive experience in Quality, Quality Engineering, Quality Systems, Continuous Improvement, or related disciplines.
• Experience managing and improving a Quality Management System (QMS) in an ISO 9001 or similar environment.
• Strong root cause analysis, problem-solving investigations, and CAPA processes.
• Data-driven decision making with advanced data analysis skills.
• Facilitation and cross-functional leadership to drive improvements.

Responsibilities

• Maintain and continuously improve the Quality Management System (SQS-D).
• Lead root cause investigations and corrective action efforts for quality issues.
• Monitor quality performance metrics and identify improvement opportunities.
• Coordinate internal and external audits and ensure timely CAPA closure.
• Drive process simplification, standardization, and quality ownership across the organization.
• Provide hands-on support to departments addressing quality challenges.

Skills

Root cause analysis

Problem solving

Data analysis

Cross-functional facilitation

Influence without authority

Quality improvement

Quality metrics

Lean/Six Sigma knowledge

Auditing

Education

Bachelor's degree

Tools

SAP Business One

Quality reporting dashboards

Job description

Swagelok North Carolina | East Tennessee seeks a Quality & Continuous Improvement (QCI) Manager to strengthen the Quality Management System and lead corrective actions. This role partners with leaders across departments to identify quality risks, resolve issues, and implement sustainable improvements.

You will balance daily quality work with longer-term improvement opportunities through data and audits. The ideal candidate will have ISO 9001 experience, strong root-cause analysis, and a track