Quality & Compliance Specialist, QMS & Customer

Putnam Plastics Corporation; Dayville (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Putnam Plastics Corporation (PPC) is seeking a Quality Specialist to support the Quality Assurance Group by processing customer compliance requests, audits, and related documentation. The role includes maintaining QMS records, handling customer feedback, and coordinating change notifications with internal and external stakeholders.

Ideal candidates have a high school diploma or related administrative experience, strong attention to detail, and proficiency in MS Office.

Qualifications

• High School Diploma, GED or relative work experience in an administrative position.
• General understanding of QMS processes.
• Strong analytical and critical thinking skills.
• Attention to detail which is critical in documenting and reporting.
• Excellent verbal, written and communication skills. Able to read/write and understand English and interpret documents.
• Solid experience with Microsoft Office, especially Word and Excel. Able to use PPC’s computer software for quality and production.

Responsibilities

• Receives, enters and processes, customer regulatory and quality system compliance requests.
• Communicate with customers regarding details of status of open compliance requests.
• Customer feedback: Receives, logs and process customer feedback and review with team.
• Track and report performance metrics pertaining to customer feedback.
• Maintain applicable work instructions in order to ensure that they accurately describe processes.
• Reviews, processes and maintains documents and records within the QMS.
• Considers, coordinates and communicates Customer Change Notifications to internal and external customers.
• Controls and tracks the distribution of internal and external documents and records.
• Supports Planning, Execution, and documentation of PPC training. Reviews applicable work instruction to ensure that they accurately describe current processes. Supports Regulatory, Internal and Customer Audit as needed.
• Track and report performance metrics pertaining to QMS processes.

Skills

Quality awareness

Analytical thinking

Attention to detail

Verbal & written communication

Microsoft Word/Excel

Administrative experience

Education

High School Diploma

Tools

PPC software

Job description

Putnam Plastics Corporation (PPC) is seeking a Quality Specialist to support the Quality Assurance Group by processing customer compliance requests, audits, and related documentation. The role includes maintaining QMS records, handling customer feedback, and coordinating change notifications with internal and external stakeholders.

Ideal candidates have a high school diploma or related administrative experience, strong attention to detail, and proficiency in MS Office.