Quality & Compliance Lead for Process Excellence & Analytics

Automotive Technology Experts; Westmont (IL); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Automotive Technology Experts in Illinois seeks a Quality & Compliance Manager to lead QA, compliance, and continuous improvement across the organization. You will partner with Operations, Field Leadership, Dispatch, Training, Finance, and Executive Leadership to ensure processes are followed and performance targets are met.

The role requires building dashboards, conducting audits, mentoring staff, and presenting findings to senior leadership while safeguarding confidential information and

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Quality Management, Automotive Management, or related field preferred.
• Minimum 3 years in operations management, quality assurance, compliance, auditing, process improvement, automotive services, or related leadership roles.
• Minimum 2 years’ experience with Advanced Driver Assistance Systems (ADAS).
• Minimum 2 years of leadership or management experience preferred.
• Strong knowledge of operational workflows, compliance standards, quality assurance methodologies, and process improvement principles.
• Demonstrated experience leading teams and developing employees.
• Strong analytical, investigative, and problem-solving skills with the ability to identify trends and drive change.
• Experience conducting operational audits, file reviews, compliance assessments, or quality reviews.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Lead and oversee the company's process review, compliance, and quality assurance programs.
• Coach and develop Process Review Specialists and other team members.
• Establish review methodologies, audit standards, performance metrics, and reporting requirements.
• Monitor performance trends and identify opportunities to improve efficiency, quality, profitability, and customer satisfaction.
• Partner with operational leadership to address deficiencies and compliance concerns.
• Lead root cause analysis related to quality issues and process breakdowns.
• Collaborate with Operations, Training, and Leadership to implement improvements and standardize best practices.
• Develop dashboards, scorecards, audit schedules, and executive reporting tools.
• Review process inquiries from the Business Development team and assist with issue resolution.
• Present audit findings, trends, compliance metrics, and improvement recommendations to senior leadership.
• Conduct site visits, operational assessments, and field audits as needed.

Skills

Analytical skills

Leadership

Communication skills

Project management

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Power BI

Reporting tools

Job description

Automotive Technology Experts in Illinois seeks a Quality & Compliance Manager to lead QA, compliance, and continuous improvement across the organization. You will partner with Operations, Field Leadership, Dispatch, Training, Finance, and Executive Leadership to ensure processes are followed and performance targets are met.

The role requires building dashboards, conducting audits, mentoring staff, and presenting findings to senior leadership while safeguarding confidential information and