Quality Compliance and Improvement Manager

Plansee; Franklin (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Plansee USA LLC in Franklin, USA, seeks a senior quality/compliance professional to improve processes and ensure conformity with AS9100, regulatory requirements, and customer specs. The role supports audits, FAI, change management, and supplier quality, driving measurable performance gains.

The candidate will lead cross-functional improvement initiatives, analyze data, and maintain quality documentation while collaborating with engineering, manufacturing, procurement, and planning teams. U.S.

Qualifications

• Bachelor’s degree in engineering, quality, operations management, business, or related field.
• 5+ years in quality, compliance, continuous improvement, manufacturing or operational excellence.
• Experience with AS9100/ISO quality systems and regulatory compliance.

Responsibilities

• Review contracts, drawings, and specs to identify quality requirements.
• Ensure AS9100/regulatory requirements are documented and flowed down.
• Identify compliance risks and coordinate resolution before order acceptance.
• Maintain customer-specific quality requirements and compliance records.
• Support audits, FAI, and regulatory activities.
• Lead ECRs and engineering changes; verify requirements flow to production.

Skills

Analytical skills

Project management

Problem solving

Cross-functional teamwork

Communication

Lean Six Sigma

Root cause analysis

Data analysis

ERP knowledge

Education

Bachelor’s degree in engineering, Quality, Operations Management, Business, or related field

Tools

SAP R/3

ERP

PLM

Quality management systems

Job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components—leveraging decades of precision manufacturing and engineering excellence.

Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Exempt

Compliance

• Review customer contracts, purchase orders, drawings, specifications, and related documents to identify and interpret quality requirements.
• Ensure customer, regulatory, and AS9100 requirements are properly documented and flowed down to manufacturing, engineering, procurement, and quality processes.
• Identify compliance risks, specification gaps, and potentially unachievable requirements, and coordinate resolution prior to order acceptance.
• Maintain customer-specific quality requirements, change notifications, and compliance records.
• Support audits, First Article Inspection (FAI) requirements, and regulatory compliance activities.
• Conduct specification change reviews and initiate required Engineering Change Requests (ECRs).
• Verify customer requirements are properly flowed down to production orders, inspection plans, manufacturing routings, and supplier purchase orders prior to release.
• Provide Support to the estimating team to capture quality cost, including cost associated with the inspection, documentation, and verification of product.
• Confirm organizational and supplier capability to meet contractual inspection, testing, certification, traceability, and documentation requirements.
• Maintain contract review records and support customer communications to resolve unclear or conflicting quality requirements.

Improvement

• Develop and execute continuous improvement roadmaps aligned with business objectives.
• Collect and analyze production and quality data to identify trends and improvement opportunities.
• Lead improvement efforts and cross functional teams, focused on recurring issues impacting MRB, Yield, On-Time Delivery (OTD), customer satisfaction, and operational efficiency.
• Facilitate Kaizen events, Value Stream Mapping (VSM), and structured problem-solving workshops.
• Establish, monitor, and communicate Key Performance Indicators (KPIs) and performance dashboards.
• Track project performance and report measurable savings, efficiency gains, and benefits realization.

Qualifications / Skills

• Bachelor’s degree in engineering, Quality, Operations Management, Business, or related field preferred.
• Minimum of 5 years of experience in Quality, Compliance, Continuous Improvement, Manufacturing, or Operational Excellence roles.
• Working knowledge of AS9100, ISO-based quality systems, and regulatory compliance requirements.
• Experience with Lean Manufacturing, Kaizen, Value Stream Mapping, Six Sigma, and root cause analysis methodologies.
• Strong analytical, project management, and problem-solving skills.
• Ability to effectively communicate and collaborate across all levels of the organization.
• Proficiency with ERP, PLM, quality management systems, and data analysis tools.
• Demonstrated ability to lead cross-functional improvement initiatives and deliver measurable business results.
• Possess fundamental skills: time/organization management, project management, communication (written/verbal), detail-oriented and ability to read and understand technical publications and instructions.
• Proficiency in MS Office 2010 environment (Word, Excel, Project, Outlook), and SAP R/3.
• Meet the requirements under ITAR: U.S. Citizen or Permanent Resident (Green Card Holder).

The base compensation for this position is between 90-120k annually, commensurate with skill and experience level. This role will also be bonus eligible.

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Recruitment Team | [e-mail]

Plansee USA LLC