Quality Clinic Lead

Pursuit Aerospace; Eastford (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Flexible spending accounts

Paid time off

Company-paid holidays

Employee assistance program (EAP)

Job summary

Pursuit Aerospace in Eastford, CT seeks a Quality Clinic Lead to manage customer complaints, investigate root causes, and drive corrective actions within our lean manufacturing framework.

Responsibilities include leading DIVE and MRB activities, maintaining CAR/NMR processes, training staff, and communicating issues to leadership. Requires 3 years quality/manufacturing, 1 year inspection, and US work authorization.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years quality/manufacturing experience.
• Minimum 1 year of inspection experience.
• Authorized to work in the U.S. on a full-time basis without sponsorship.
• Ability to operate under ITAR/EAR regulations.

Responsibilities

• Process all customer returned product.
• Manage customer escapes and complaints.
• Acquire access to customer portals and manage non-conformances.
• Lead DIVE activities for root cause and corrective actions.
• Lead MRB activities for top scrap and corrective actions.
• Manage internal CAR log, process, and train users.
• Train new inspectors on quality clinic modules.
• Communicate customer escape activity to management.
• Drive quality into unit flow lines and inspections.
• Submit FAIRs and eQNs when needed to support shop.

Skills

Quality/manufacturing experience

Inspection experience

Education

High School or equivalent

Bachelor's in Manufacturing or related technical degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Quality Clinic Lead

Job Description

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

Pursuit Aerospace has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

Reporting to the Quality Manager, the Quality Clinic Lead will be responsible for managing internal and external customer complaints and findings. Perform investigations and determine root cause/corrective action. Support the Quality Manager while improving the effectiveness of the Quality Management System. Ensure that the voice of the customer is understood and systems are in place to control manufacturing processes within a lean environment that will improve customer satisfaction while minimizing non-value-added activity.

Location:

Eastford, CT - Onsite.

Responsibilities:

• Process all customer returned product
• Manage customer escapes and complaints
• Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions
• Lead DIVE activities to find root cause and corrective/preventative actions for escapes
• Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap
• Manage internal CAR Log, CAR process, and train new users
• Manage NMR editing, NMR authority permission and train authorized NMR users
• Generate and communicate One Point Lessons and Quality Alerts as necessary
• Manage weekly quality meetings with escape information, lessons learned from escapes, internal findings, and training working with EHS and BUMs for department information
• Train new inspectors on quality clinic modules
• Communicate current customer escape activity and complaints to management
• Drive quality into unit flow lines and inspection stations based on lessons learned and best practices
• Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product
• Troubleshoot and resolve issues impacting quality and delivery on identified product
• Submit FAIRs and eQN's as needed to support the shop
• Obtain DPRV certification for top customers to support shipping as a 2nd resource
• Make informed decisions related to product quality and next steps
• Capable of communicating with all levels of the organization such as Operators, Engineers, Leads, Planners, Management, etc.
• Promote quality by mentoring colleagues and less experienced employees
• Observe all Company policies, rules, and regulations including good housekeeping, safety and security.

Required Qualifications:

• High School or equivalent
• Three (3) years quality and/or manufacturing experience
• One (1) year of inspection experience
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full‑time basis.
• Must be able to perform work subject to ITAR/EAR regulations.

Preferred Qualifications:

• Bachelor's degree in Manufacturing or related technical degree
• Must be able to interpret blueprints, engineering sketches, and technical documents to determine appropriate measurement methods
• Proficiency in Microsoft Word, PowerPoint and Excel
• Previous Quality Engineering experience
• Previous leadership experience
• Clear communication (oral and written) skills
• Ability to keep accurate records

Physical Requirements:

• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Must be able to frequently sit, stand and walk.
• Must be able to lift and carry up to 15 pounds.
• Must be able to have prolonged periods sitting at a desk and working on a computer.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits:

Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer:

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.